Predator Helios 300, 2017, Windows Installation is stuck in a reboot loop at 64% after Reset

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skslmundn
skslmundn Member Posts: 1 New User
Hey, so I have been using the Helios 300 for over a year now and I have been looking to upgrade, but because I still own this laptop I wanted to either give it away or sell it for cheap. I tried to factory reset the laptop and wipe off anything I had on it. I looked up online how to do it and after finding out how to do it, I went and started the resetting process. It all went well up until the "Installing Windows" part. The computer after 64% goes into a restart loop where the computer restarts and the blue "Installing Windows, 64%" screen flashes for a split second and then it restarts again. What I've tried: I tried booting into the recovery mode and all of the options that were suggested to do online required administrative privileges, which all of the windows accounts were apparently wiped off the pc and I have no way of recovering windows. Is there any way of getting windows up and running on the machine again?

Answers

  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    Resetting windows does not always produce intended pristine results. Try a clean install instead. Or a restore to factory settings via recovery.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • Helios300hardreset
    Helios300hardreset Member Posts: 3 New User
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    Did you ever figure it out? I'm having the same problem right now. 
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    Did you ever figure it out? I'm having the same problem right now. 
    Solution was already posted for this - try clean install or try via stock recovery.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
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    Helios300hardreset ALT+F10 on boot delete everything option if your recovery partition its still intact and not corrupted (but make sure you backed up everything you need first) if not create a windows bootable drive



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Helios300hardreset
    Helios300hardreset Member Posts: 3 New User
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    sri369 said:
    Did you ever figure it out? I'm having the same problem right now. 
    Solution was already posted for this - try clean install or try via stock recovery.
    Alright so here's the thing. I'm in the ALT+F10 blue boot menu. My options are; continue, us another operating system, troubleshoot, turn off your PC.

    Continue brings me back to same issue.
    Use another operating system also gives me the same issue.
    Turn off PC doesn't help either.

    Troubleshoot it is!
    Now there's two options; reset this PC and Advance options.

    Let's try reset this device. Now I have another two option; keep my files and remove everything. Since I already saved all my files let's go and try the remove everything. Now another two options. Resetting with keeping this PC. 

    After doing this, it's the same issue again.
  • Helios300hardreset
    Helios300hardreset Member Posts: 3 New User
    Options
    sri369 said:
    Did you ever figure it out? I'm having the same problem right now. 
    Solution was already posted for this - try clean install or try via stock recovery.
    Alright so here's the thing. I'm in the ALT+F10 blue boot menu. My options are; continue, us another operating system, troubleshoot, turn off your PC.

    Continue brings me back to same issue.
    Use another operating system also gives me the same issue.
    Turn off PC doesn't help either.

    Troubleshoot it is!
    Now there's two options; reset this PC and Advance options.

    Let's try reset this device. Now I have another two option; keep my files and remove everything. Since I already saved all my files let's go and try the remove everything. Now another two options. Resetting with keeping this PC. 

    After doing this, it's the same issue again.
    Is there a tutorial out there somewhere?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Helios300hardreset remove everything it will perform a clean install but will format everything so if you had anything important in the system drive i suggest you find a way to back it up first and the other option most of the times will not fix anything anyway so i suggest a clean install


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Pashata
    Pashata Member Posts: 1 New User
    Options
    Did you ever figure it out? I'm having the same problem right now. 
    Did you figure it out?Now I'm having the same problem 
  • Jeremycrisafulli123
    Jeremycrisafulli123 Member Posts: 1 New User
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    Anybody figure this out? Im having the same problem and none of these methods worked for me?
  • Laloo229
    Laloo229 Member Posts: 2 New User
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    I'm having this problem.  What was the final solution.  Everything recommended seems to 10 return to the 64 % looping reboot.
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi Laloo229,

    I suggest you to create a new post to get a better response mention the unit full model name in the post.