missing core apps and applications after recovery Aspire E 13 (ES1-311-C4Q6)

CAMERON1791
CAMERON1791 Member Posts: 2 New User
edited September 2023 in 2019 Archives
Searched but haven't found a direct answer. I recently factory reset my fathers Aspire E 13 (ES1-311-C4Q6) Using the acer care center. This was done as his aspire had slowed to the rate of a snail. Everything went well however now the recovery is complete he is missing all apps and applications that was on the laptop when bought from shop. Also missing acer care center. There is no link on the support page to any of this. It is as if the acer care center did only a windows reset without reinstalling anything for acer. Any help would be appreciated. 

Answers

  • CAMERON1791
    CAMERON1791 Member Posts: 2 New User
    Managed to get care center back by looking at a diff model within support center. However still missing other preinstalled apps. I created the recovery media through the care center originally so one would assume that the preinstalled factory apps would have been put on the recovery media. At least this was the case with my own Toshiba laptops and HP.