Predator Triton 700 - NH.Q2LAA.001 - Full Crashes & Powers off when switching to discrete GPU

jerryfish
jerryfish Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hello. I have a Triton 700 with a GTX 1080.  I haven't not made any changes to the OS (Windows 10 Pro 1903), GPU drivers (4.31.60), but the last two day whenever I run a program like Solidworks, a game, or any other application that switches to the discrete GPU the following happens:

1. The charging indicator LED flashes and the charging 'beeps' with each flash (beeps/flashes ~10-12 times)
2. The screen brightness flashes with each led/beep.
3. The computer completely crashes, shutting down with no charging indicated (computer is still plugged in). 

I'm guessing there may be an issue with the power supply or the graphics card itself. Any idea before I send it in?

Thanks you, any help would be greatly appreciated! 

Jerry. 

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    jerryfish Hi did windows updated recently if so that might be the cause of your issues (probably drivers) you stated youre on 1903 when did you upgraded to 1903 and on which build were you before and did you had any of these issues in the past also before you send it for repair i suggest you perform an acer stock recovery (fresh install not keeping your files but backup everything you need first) to rule out any software issues also check your windows battery report for a possible faulty battery and if possible check your adapter with a voltmeter to make sure its outputting the correct you can also perform a battery power drain ( disconnect from AC press/hold the the battery pinhole for 30s let the laptop rest for 2/3h) and after boot into bios and reset bios to defaults and also check if the power kill switch in the ram compartment is properly pressed when its closed if after all these steps you still couldnt find the issue i suggest you send it back 


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  • jerryfish
    jerryfish Member Posts: 2 New User
    Xapim, thanks for the help. I will try all mentioned above.