My A515-51G won’t boot up

Feefwalk
Feefwalk Member Posts: 1 New User
edited September 2023 in 2019 Archives
it gets to the Acer screen and the circle just keeps loading. Tried the automatic repair. Gets to the diagnosing your pc screen and same thing the circle just keeps loading. It doesn’t progress any further. 
Please help. 

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Hi @Feefwalk ,
    Try doing a system refresh, it will reload the operating system of the unit without affecting any files and folders, check whether your able to boot in to windows. follow the below steps;
    1. Press and hold the Power key for 5 seconds to power the system off completely.
    2. Press the Power key to turn on the computer.
    3. Press the Alt and F10 keys at the same time when the Acer logo appears on the screen. Your system should boot to a blue screen that says Choose an option.
    4. Select Troubleshoot.
    5. Click Reset your PC. This process will erase all data on the your system. Choose the Refresh your PC option if you want to restore your system and retain your data.
    6. Click Next, then select Just remove my files.
    7. Click Reset to begin the recovery.
    Hit Accept if its useful :)