My Acer E15 black screen

Sachinkhanna32
Sachinkhanna32 Member Posts: 1 New User
edited September 2023 in 2019 Archives
Hi hoping for some help, my screen has no power whatsoever. I have tried the battery reset button 3 times. I have plugged in an external monitor, nothing happens, have also let the battery discharge naturally to no avail. I have plugged in a external mouse as I have read sometimes the magnet on the screen will fail to acknowledge the screen being upright and an external mouse would jog it on and get nothing.  This is my last ditch effort before I call Acer for help. Any suggestions appreciated.happy birthday images
Sachin Khanna.

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @Sachinkhanna32
    Hi, can you kindly tell me do you see the power light when you plug in the charger? 
    If you feel that the unit is still under warranty, kindly check the below link, select your location and contact the support.
    https://www.acer.com/worldwide/

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3