I've bought a Acer Nitro VG270-P, IPS 144HZ with 1ms rr. AUDIO NOT FOUND!

josipfruit
josipfruit Member Posts: 8

Tinkerer

edited November 2023 in 2020 Archives
I've used a DP cable but the audio doesn't work. I switched into HDMI 2.0, the one came with the box, still the same, no audio. Anyone know how to troubleshoot this problem? BTW my graphics card is AMD RX 5700XT.

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Answers

  • laurent_14
    laurent_14 ACE Posts: 10,050 Trailblazer
    Hello,
    Could you give me the monitor part number (P/N)?
    France
  • josipfruit
    josipfruit Member Posts: 8

    Tinkerer

    I just copied in the box which is P/N: UM.HV0SS.PO2
  • laurent_14
    laurent_14 ACE Posts: 10,050 Trailblazer
    Thanks. Sorry could you also give me the first ten characters of the monitor serial number?
    France
  • josipfruit
    josipfruit Member Posts: 8

    Tinkerer

    its MMTDPSS002
  • laurent_14
    laurent_14 ACE Posts: 10,050 Trailblazer
    Do you have an audio output on the back of the monitor?
    France
  • josipfruit
    josipfruit Member Posts: 8

    Tinkerer

    no, there are no audio output
  • laurent_14
    laurent_14 ACE Posts: 10,050 Trailblazer
    Answer ✓
    First do you know if your graphic board supports the audio signal through the DP?
    France
  • KaliKot
    KaliKot Member Posts: 1 New User
    Bumping this. I have the same part number and there's no audio option

    There's also no Audio setting in the OSD Menu. The monitor is excellent but i just want to confirm if it has speaker output or not since the product page has it
  • josipfruit
    josipfruit Member Posts: 8

    Tinkerer

    First do you know if your graphic board supports the audio signal through the DP?
    yes i can say because the it can be detected on the windows, and i can see it can bee selected as audio output, but the monitor itself doesn't have audio
  • josipfruit
    josipfruit Member Posts: 8

    Tinkerer

    KaliKot said:
    Bumping this. I have the same part number and there's no audio option

    There's also no Audio setting in the OSD Menu. The monitor is excellent but i just want to confirm if it has speaker output or not since the product page has it
    yes it has, it can be detected in the windows that it can be the audio output, but the speaker itself doesn't have audio output
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Please do not click YES for problem solved if the problem isn't solved

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • josipfruit
    josipfruit Member Posts: 8

    Tinkerer

    andylb said:
    Please do not click YES for problem solved if the problem isn't solved
    I'm so sorry, it was a misclick.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    andylb said:
    Please do not click YES for problem solved if the problem isn't solved
    I'm so sorry, it was a misclick.

    No problem my friend, I just want to make sure that you get your question answered

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • josipfruit
    josipfruit Member Posts: 8

    Tinkerer

    andylb said:
    andylb said:
    Please do not click YES for problem solved if the problem isn't solved
    I'm so sorry, it was a misclick.

    No problem my friend, I just want to make sure that you get your question answered
    hopefully it can be answered dude, because I'm having hard time on why is this going on 
  • Harsha3085
    Harsha3085 Member Posts: 1 New User
    edited December 2020
    I have the same issue, My monitor model is Acer Nitro VG270P.
    It does not have an audio jack port but my laptop is recognizing the monitor and it shows the speakers in the audio setting where I can toggle the volume up/ down. 
    I connected it to my xbox to check but it makes no difference.
    How do I make it work?

    The serial number of the model is - MMT***********

    Can someone help me with this?

    Edited the content to remove sensitive Information
    Acer-Erick