Is anyone experiecing "Microstops" on the Trackpad Of 2019 Helios 300 PH315-52?

Davoncci
Davoncci Member Posts: 15 Troubleshooter
edited November 2023 in 2019 Archives
I am experiencing Micro-stops on the trackpad. The trackpad would suddenly stop responding. Lifting your hands aways from the trackpad and touching again would make it start responding. Its like the trackpad suddenly sleeps and wakes up with new touch input. I have re-installed windows twice. I currently have two of the laptops with me which I was sent as a replacement for the backlight bleed and it also happens on it too. I have also reinstalled, restarted and updated the "Elan I2C Filter driver" and I still experience it. It's really annoying.

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Davoncci said:
    I am experiencing Micro-stops on the trackpad. The trackpad would suddenly stop responding. Lifting your hands aways from the trackpad and touching again would make it start responding. Its like the trackpad suddenly sleeps and wakes up with new touch input. I have re-installed windows twice. I currently have two of the laptops with me which I was sent as a replacement for the backlight bleed and it also happens on it too. I have also reinstalled, restarted and updated the "Elan I2C Filter driver" and I still experience it. It's really annoying.
    Uninstall your touchpad driver with the tick on deleting the driver from Device Manager and restart. When I clean installed my G3-572, touchpad worked without any touchpad driver but still I installed it later for gestures.
    Trying to do my best here - Your happy Predator owner =)!
  • Davoncci
    Davoncci Member Posts: 15 Troubleshooter
    I have done that multiple times and I still experience the micro trackpad stutters.
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Davoncci said:
    I have done that multiple times and I still experience the micro trackpad stutters.
    Check your power settings, and for settings that let devices sleep. Try disabling selective USB suspend and see if this helps.
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