My Acer Aspire V3-371 keeps freezing

Fliggiken
Fliggiken Member Posts: 2 New User
edited September 2023 in 2019 Archives
Hi! I have a problem with my PC. It is an Acer Aspire V3-371, serial nr. xxxxxxxxxxxxxxx, SNID xxxxxxxxx. I've had this problem for at least a year now and it's driving me crazy.

Every now and then my PC freezes completely, so I can't press anything or move the mouse. Even the clock on the PC stops. So I have to choke it to sleep by holding down the power button and start up again. I have noticed that this usually doesn't happen when I have many programs up and running the PC hard but rather when I have opened it from sleep mode and have opened up a couple of programs.

Lately I've been considering buying new RAM memory chips to upgrade the performance of the PC. Will upgrading RAM memory chips also fix this problem?

Answers

  • JackE
    JackE ACE Posts: 44,862 Trailblazer
    What was the original factory installed Window version? What's on it now? Jack E/NJ

    Jack E/NJ

  • Fliggiken
    Fliggiken Member Posts: 2 New User
    The original factory installed Windows version was Windows 8.1 64-bit and I've upgraded it to Windows 10
  • JackE
    JackE ACE Posts: 44,862 Trailblazer
    edited August 2019
    >>>Every now and then my PC freezes completely>>>
    Welcome to Win10. What may help is to Open Control Panel. Search 'button'. Click 'change what the power buttons do ' in left pane. Change ALL settings on battery and plugged in to Sleep. Then click 'change settings that are currently unavailable ' Scroll down and either uncheck (if already checked) or check (if already unchecked) fast startup.

    >>>Will upgrading RAM memory chips also fix this problem? >>>
    Depends on how much memory you typically use. Open TaskManager and see what percentage memory is being typically used during your sessions.

    At this point, strongly resist the temptation to apply a BIOS update. It may or may not solve one problem, but may cause another that's even more annoying or worse.

    Jack E/NJ

    Jack E/NJ

  • In addition to the tips from colleague JackE, it is only worth disabling windows startup services and programs to check whether or not the problem occurs:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)