I have a Gateway laptop, model NE56R, running the latest version of Windows 10. As of last winter, maybe even last fall, when I was running the immediately preceding version of Windows 10, I have not been able to use the keyboard shortcuts -- for things like to copy a file, paste, block out a line, or other. I still can't since updating to the latest spring 2019 Windows 10.
I need help to get these working again. I have tried everything I can think of and find to do in a Google. I went at it for some time earlier this year, until I hit a wall. I'm getting back to it,and have pretty much hit the wall again.
Is this some setting I have wrong and can't quite find and identify? I have turned off a number of settings for privacy and security reasons. But none seem like they would affect keyboard shortcuts. I have gone through the settings in Settings, through Control Panels, and any place else I can find setting. No help. I don't know if some function key might on and off the keyboard shortcuts, so I tried pressing each one and testing, none of them made any difference.
I checked the drivers for the keyboard, they were fully updated already, even after independently checking at Acer. I deleted the drivers and let them load anew. No help.
Last week I got an application called DriverEasy to check, to see if it could find a better alternative driver for the keyboard. It indicated I already have the most updated drivers, nothing else to offer.
The only "device" I have plugged into the laptop regularly is a USB mouse (I hate trackpads). I tried unplugging that and testing. No help
I started up in Safe mode, and then tried testing. No help, the keyboard shortcuts still did not work.
I don't have an external Windows keyboard I can test with. Still, ALL the keys on the keyboard work fine. If the keyboard works final and all the keys too, then it seems tome the issue must be in software, as all the keyboards does is indicate I have two certain keys pressed, the software does the rest. The keys work. So it must be software.
Hmm, is there some firmware I might load for the keyboard? Where do I get that, how do I do that? If that is so, then would not Windows Update do that automatically?
I need help. You can't appreciate how much you really want and even need the keyboard shortcuts until you don't have them.