Black screen on first boot...(Acer Aspire 3 A315-41 R45R)

CSHANKERJHA
CSHANKERJHA Member Posts: 1 New User
edited September 2023 in 2019 Archives
Today I received my Acer Aspire 3 A315-41 R45R .
On the very first boot up, No "Acer logo" appears on the display. Only a backlit screen stays for eternity.
Connected to an external monitor the output works just fine. I have installed Windows 10, updated all drivers and updated the BIOS to v1.13; All in vain. Please help! 

Best Answer

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Answer ✓
    Hi @CSHANKERJHA ,
    Since you have tried all possible ways to troubleshooting but still not working, i think there might be some issue with hardware component like lcd screen gone bad or other parts. so i would  suggest you to contact acer technical support for more assistance; use the below shared link 
    https://www.acer.com/ac/en/US/content/service-contact
    Hit Accept if its useful :) 

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Answer ✓
    Hi @CSHANKERJHA ,
    Since you have tried all possible ways to troubleshooting but still not working, i think there might be some issue with hardware component like lcd screen gone bad or other parts. so i would  suggest you to contact acer technical support for more assistance; use the below shared link 
    https://www.acer.com/ac/en/US/content/service-contact
    Hit Accept if its useful :)