(1) Is the battery charging with the charger plugged in --- a steady blue or amber LED lit?(2) When did this start to happen? Jack E/NJ
Have you tried to reset the system yet via the battery reset pinhole on the bottom? Jack E/NJ
OK. Try this. Go to the elevated command prompt. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity history. Post screenshot if possible. Jack E/NJ
Then you must disconnect the battery from the mainboard by removing the bottom cover to see if the laptop will stay on with the charger alone. Jack E/NJ
On the charger alone, what happens when the ALT+F10 keys are pressed IMMEDIATELY after pushing the power button? Jack E/NJ
OK. What happens if you instead press/tap the F2 key IMMEDIATELY after pushing the power button? Jack E/NJ
Good. Go to the BIOS menu Main tab. Make sure both F12 and D2D options are enabled. Then save setting and exit the BIOS. Shut machine off and retry the ALT+F10 procedure again as explained above. A recovery screen should appear that should allow you to reset the machine to factory condition shown in the video below. Jack E/NJ
>>>The battery is charging with amber light and goes into blue light which i think it means that the battery is full>>>When steady blue, remove the charger. Turn it on. Does it still shut off on the fully charged battery alone? Jack E/NJ
When the machine shuts off, can you IMMEDIATELY turn it back on again by pressing the power button? Or do you have to wait a few moments before it responds to pressing the power button? Jack E/NJ
It looks like you're new here. If you want to get involved, click one of these buttons!
So, what are the rules of this place? Check out our Acer Community User Agreement. Register
to get all
the benefits of being a member! Get social and introduce yourself
Welcome Forum, or learn about our
ACE Program and
What's Happening at Acer.
Acer Community User Agreement.
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.