My laptop AN515-31 I5 8th generation. Am facing issues with laptop charging.

Sarnaraji
Sarnaraji Member Posts: 6 New User
edited November 2023 in 2019 Archives

does anyone have the solution for AN515-31 plugged in, battery not charging problem?

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Hi @Sarnaraji ,
    Did you check whether the adapter is cold or warm after plugging to the wall socket ? if it is cold then the adapter might have gone bad.
    Also did you try connecting with different adapter?
    Hit Accept if its useful :) 

  • Sarnaraji
    Sarnaraji Member Posts: 6 New User
    Again same issue after tried with different adapter 
  • Sarnaraji
    Sarnaraji Member Posts: 6 New User
    I can able to operate in ac power. But it’s not charging.here is the pic
  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Sarnaraji said:
    Again same issue after tried with different adapter 
    Hi,
    So the issue might be with the battery, Try un-installing and re-installing the battery drivers, follow the below steps.
    1. Click Start. ...
    2. Click Continue. ...
    3. In the list of device types, click the kind of device, and then locate the specific device that is not functioning.
    4. Right-click the device, and then click Properties.
    5. Click the Driver tab.
    6. Click Uninstall.
    7. Click OK.
    8. restart your laptop, the drivers will get updated and re-insatlled automatically

    Hit Accept if its useful :) 

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Sarnaraji said:

    does anyone have the solution for AN515-31 plugged in, battery not charging problem?


    Better to uninstall and reinstall the battery than to update drivers. Go to Device Manager and uninstall both items shown then reboot and it will reinstall automatically


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Sarnaraji
    Sarnaraji Member Posts: 6 New User
    Battery driver update is not working. Again same issue appears 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Try resetting the battery
    click on the pic below for a video of resetting the battery



    Some similar issues on other models were resolved by resetting the internal battery.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Sarnaraji
    Sarnaraji Member Posts: 6 New User
    andylb said:
    Try resetting the battery
    click on the pic below for a video of resetting the battery



    Some similar issues on other models were resolved by resetting the internal battery.
    Tried this method also.only couple of minutes it’s charging the battery again it’s shows not charging 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Probably a bad battery, if it's under warranty contact Acer support

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Sarnaraji
    Sarnaraji Member Posts: 6 New User
    andylb said:
    Probably a bad battery, if it's under warranty contact Acer support
    My warranty is over.. I tried with new 3 cell battery but that doesn’t work for me..only mistake I made was used 3 cell instead of 4 cell battery . My laptop required 4 cell . Old battery also has 4 cell..
    am not sue. Whether that’s the issue.
    can we use 3 cell instead of 4 cell
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Sarnaraji said:
    andylb said:
    Probably a bad battery, if it's under warranty contact Acer support
    My warranty is over.. I tried with new 3 cell battery but that doesn’t work for me..only mistake I made was used 3 cell instead of 4 cell battery . My laptop required 4 cell . Old battery also has 4 cell..
    am not sue. Whether that’s the issue.
    can we use 3 cell instead of 4 cell

    You have to use the same battery as it was supplied with sorry. Find one on Amazon

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Lvictorius
    Lvictorius Member Posts: 5 New User
    It could be 1 of 2 things. The battery is cooked or the AC adapter isn't doing its job.  Replace with known good battery, if battery works OKAY. Alternative try running without battery on just the AC adapter that way you will know that the AC adapter is good, If it doesn't then you have to replace AC adapter.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @Lvictorius you cannot run Nitro 5 models on AC power without the battery

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★