predator helios 300 turbo button / blue screen

AhmedAlsaegh
AhmedAlsaegh Member Posts: 4 New User
edited November 2023 in 2019 Archives
Hello everyone
I'm encountering some issues with my brand new Predator PH315-52 
First  with the extreme profile of the predator sense or press turbo button
 when I press the turbo button or choosing the extreme profile from the predator sense the laptop shows the blue screen immediately after any nvidia GPU load 
Stop Code : VIDEO_TDR_FAILURE
What failed: nvlddmkm.sys
---  If there isn't any nvidia GPU load no thing happen  ---
https://photos.app.goo.gl/tVXkyPpXXzMqXdGHA

I tried to update the windows from 1803 to 1903 , bios from 1.02 to 1.03 then 1.04 , nvidia driver 431.60 (from GeForce Experience application)  , reinstalling predator sense ,checking desk health
no thing helped and didn't solved
only still the reinstalling windows I didn't tried this one 
its clear that the GPU when it overclocked with the extreme profile in predator sense it is stopping and freezing 
now I don't know what I will do with this button 
other profiles normal and fast works fine
Any Ideas or solutions  ??

Second with Keyboard
the keyboard sometimes double the letter when I'm writing (space bar , Enter , other keys) , I don't know why this is happening  or how to solve it or what is the cause 

Thanks in advance

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Hello everyone
    I'm encountering some issues with my brand new Predator PH315-52 
    First  with the extreme profile of the predator sense or press turbo button
     when I press the turbo button or choosing the extreme profile from the predator sense the laptop shows the blue screen immediately after any nvidia GPU load 
    Stop Code : VIDEO_TDR_FAILURE
    What failed: nvlddmkm.sys
    ---  If there isn't any nvidia GPU load no thing happen  ---
    https://photos.app.goo.gl/tVXkyPpXXzMqXdGHA

    I tried to update the windows from 1803 to 1903 , bios from 1.02 to 1.03 then 1.04 , nvidia driver 431.60 (from GeForce Experience application)  , reinstalling predator sense ,checking desk health
    no thing helped and didn't solved
    only still the reinstalling windows I didn't tried this one 
    its clear that the GPU when it overclocked with the extreme profile in predator sense it is stopping and freezing 
    now I don't know what I will do with this button 
    other profiles normal and fast works fine
    Any Ideas or solutions  ??

    Second with Keyboard
    the keyboard sometimes double the letter when I'm writing (space bar , Enter , other keys) , I don't know why this is happening  or how to solve it or what is the cause 

    Thanks in advance
    AhmedAlsaegh  I suggest you follow sri369 advice regarding the keyboard but regarding the bsod i would get bluescreenviewer and investigate it a bit more if you cant find a solution the best one would be an acer factory reset clean install ALT+F10 on boot


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AhmedAlsaegh
    AhmedAlsaegh Member Posts: 4 New User
    sri369 said:
    For keyboard, try playing with the settings in the screenshot below:



    Thanks very much brother for response 
    I tried what you said but not helped 
    it happened like the Macbook Air in this video 
    https://www.youtube.com/watch?v=4QDsqWkUvXQ&feature=share
    min:2:05 
    but not in that much 
    it is very little 
    and I see another one facing the same problems in the same laptop 

    -I'm not with him for the thermal design because it really very good ,,  and fan noise same with other laptops-



    ,,,,,,
    xapim said:
    Hello everyone
    I'm encountering some issues with my brand new Predator PH315-52 
    First  with the extreme profile of the predator sense or press turbo button
     when I press the turbo button or choosing the extreme profile from the predator sense the laptop shows the blue screen immediately after any nvidia GPU load 
    Stop Code : VIDEO_TDR_FAILURE
    What failed: nvlddmkm.sys
    ---  If there isn't any nvidia GPU load no thing happen  ---
    https://photos.app.goo.gl/tVXkyPpXXzMqXdGHA

    I tried to update the windows from 1803 to 1903 , bios from 1.02 to 1.03 then 1.04 , nvidia driver 431.60 (from GeForce Experience application)  , reinstalling predator sense ,checking desk health
    no thing helped and didn't solved
    only still the reinstalling windows I didn't tried this one 
    its clear that the GPU when it overclocked with the extreme profile in predator sense it is stopping and freezing 
    now I don't know what I will do with this button 
    other profiles normal and fast works fine
    Any Ideas or solutions  ??

    Second with Keyboard
    the keyboard sometimes double the letter when I'm writing (space bar , Enter , other keys) , I don't know why this is happening  or how to solve it or what is the cause 

    Thanks in advance
    AhmedAlsaegh  I suggest you follow sri369 advice regarding the keyboard but regarding the bsod i would get bluescreenviewer and investigate it a bit more if you cant find a solution the best one would be an acer factory reset clean install ALT+F10 on boot

    xapim Thank you very much brother 
    I saw that the problem is the overclocking for the gpu 
    this laptop can't handle this overclocking value 
    so I followed your video in editing the predator sense and changed the overclocking for the turbo from 160 to 100 
    any value above 100 will cause a crash -blue screen- 

    I don't know if a clean installation of windows helps or not
    if you have any idea about this case -about overclocking- 
    Whatever , I will buy a new ssd nvme drive and install windows on it 
    it have 2 ssd nvme slots

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    sri369 said:
    For keyboard, try playing with the settings in the screenshot below:



    Thanks very much brother for response 
    I tried what you said but not helped 
    it happened like the Macbook Air in this video 
    https://www.youtube.com/watch?v=4QDsqWkUvXQ&feature=share
    min:2:05 
    but not in that much 
    it is very little 
    and I see another one facing the same problems in the same laptop 

    -I'm not with him for the thermal design because it really very good ,,  and fan noise same with other laptops-



    ,,,,,,
    xapim said:
    Hello everyone
    I'm encountering some issues with my brand new Predator PH315-52 
    First  with the extreme profile of the predator sense or press turbo button
     when I press the turbo button or choosing the extreme profile from the predator sense the laptop shows the blue screen immediately after any nvidia GPU load 
    Stop Code : VIDEO_TDR_FAILURE
    What failed: nvlddmkm.sys
    ---  If there isn't any nvidia GPU load no thing happen  ---
    https://photos.app.goo.gl/tVXkyPpXXzMqXdGHA

    I tried to update the windows from 1803 to 1903 , bios from 1.02 to 1.03 then 1.04 , nvidia driver 431.60 (from GeForce Experience application)  , reinstalling predator sense ,checking desk health
    no thing helped and didn't solved
    only still the reinstalling windows I didn't tried this one 
    its clear that the GPU when it overclocked with the extreme profile in predator sense it is stopping and freezing 
    now I don't know what I will do with this button 
    other profiles normal and fast works fine
    Any Ideas or solutions  ??

    Second with Keyboard
    the keyboard sometimes double the letter when I'm writing (space bar , Enter , other keys) , I don't know why this is happening  or how to solve it or what is the cause 

    Thanks in advance
    AhmedAlsaegh  I suggest you follow sri369 advice regarding the keyboard but regarding the bsod i would get bluescreenviewer and investigate it a bit more if you cant find a solution the best one would be an acer factory reset clean install ALT+F10 on boot

    xapim Thank you very much brother 
    I saw that the problem is the overclocking for the gpu 
    this laptop can't handle this overclocking value 
    so I followed your video in editing the predator sense and changed the overclocking for the turbo from 160 to 100 
    any value above 100 will cause a crash -blue screen- 

    I don't know if a clean installation of windows helps or not
    if you have any idea about this case -about overclocking- 
    Whatever , I will buy a new ssd nvme drive and install windows on it 
    it have 2 ssd nvme slots

    AhmedAlsaegh Not my video its all thanks to @Red-Sand all the credits are his and a fresh install its always good to rule out any software issues :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/