Laptop suddenly shuts down and screen glitches. Help!(Predator Helios G3-572 )

Saad98
Saad98 Member Posts: 60 Devotee WiFi Icon
edited November 2023 in 2019 Archives
I have Acer Predator Helios G3-572. Suddenly it shuts down when I unplug the charger. This happens sometimes. Along with this, it happens when I lift the laptop from one hand. The screen glitches; like it shuts down and resets ever program after next start. But when I lift the laptop, the glitch is like it shows small white boxes flickering all over the screen. After that I have to manually shut the laptop holding the power button or itself shuts down. I really need help. Also, while holding the laptop something click sounds can be heard and felt somewhere which is not specific where. T_T
I really need help, can I fix it myself?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    Saad98 Check the ram compartment door if the power kill switch its properly pressed down when the door is screwed in case of doubt add some layers of electrical tape just to make sure its pressed and also check if all chassis screws are properly tighten


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Saad98
    Saad98 Member Posts: 60 Devotee WiFi Icon
    xapim said:
    Saad98 Check the ram compartment door if the power kill switch its properly pressed down when the door is screwed in case of doubt add some layers of electrical tape just to make sure its pressed and also check if all chassis screws are properly tighten
    I have ever opened this laptop before though and by shutdown means it powers off directly; no windows shutdown animation or so and it takes to power on too. Sometimes, even if it's on full battery charge, I need to plug the adapter to power on the laptop. Are there any video(s) you know @xapim which can guide me through whatever you said visually?