Predator hellios 300 (2019 blue) freezes (doesn't respond, screen remains on, backlit keyboard on)

sm23
sm23 Member Posts: 1 New User
edited November 2023 in 2019 Archives
I bought an acer acer predator hellios 300 (i5-9300h, gtx 1660 ti 6gb, 16gb ram, 1TB HDD, 256gb SSD, blue, backlit rgb keyboard) 3 days ago, when i connect to a wifi wnd leave the laptop ideal or on download, it freezes(hangs),screen is on ,mouse and keyboard don't work , backlights (keyboard rgb predator logo lights behind screen) are on it  just doesn't respond, so i have to hard reset it, then it works fine, and if keep on using the laptop, it works fine ,but once when i connected an external harddrive to it it does the same (that time it wasn't connected to a wifi but through usb thetring).

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    sm23 as its a brand new laptop i would suggest you to return it asap for a diagnostic contact your seller/shop or acer support directly for a possible repair/replacement but you can also try before you send it to perform an acer factory reset ALT+F10 on boot and selecting the not keep you files option (backup everything u need first into a secondary/backup drive this will format everything) and if after the fresh install the issues still persists we can rule out software issues ans assume its hardware then send it over explaining you have tried a recovery fresh install and the issue persist


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/