URGENT HELP Predator G3-571 display not working tried everything

yatityagi
yatityagi Member Posts: 9

Tinkerer

edited October 2023 in 2019 Archives
I turned my laptop on like a normal day it started up to the windows main screen and i went for some work to other room
Few mins later i came and saw the display was black 
I powered reset it the display went off 
I started it and it didn't respond the keyboard was BLINKING 
Then i checked on the internet to reset the ram and i did that after that the keyboard didn't blink it was on constantly but the display didn't came up
I read about the battery reset hole with the pin tried that as well but it didn't work
I tried resetting the ram again and resetting the battery with the pin to maintain their cycle 
But nothing happend
External display is also not working tried  and all
pressing F5 
Wheni plug the charger the sound comes but display is stuck 
Please help
 

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Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    yatityagi is the laptop new and have disconnected form AC performed the battery powerdrain and let it sit for 2/3h to discharge completely any static left in the system ? 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    @xapim no its almost 2 years i guess 
    And yes it crashed some times 
    I was playing on it a lot for some time and it get heated as well 
    But not like this what happened today at the startup only
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    yatityagi said:
    @xapim no its almost 2 years i guess 
    And yes it crashed some times 
    I was playing on it a lot for some time and it get heated as well 
    But not like this what happened today at the startup only
    Have you ever optimized windows an undervolted it or repasted it what what temps have you been having ? also dont reject answers if you dont want to accept it just leave it as it is rejecting them causes bad reputation on community points seems many started to reject everything lately for no reason whatsoever no even explaining as why have you tried an external monitor/tv you can also try a acer factory reset firstly with the keeping you files and lastly resetting it completely fresh install but for this one i suggest you to backup everything you need first if after this one the issue still persists i suspect its either the display cable or the display itself faulty or even worse the mobo itself theres no way to know exactly until a proper hardware diagnostic 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019 Answer ✓
    sri369 yes you can see almost all the recent threads o tried to help recently this week almost everyone has rejected my answers/suggestions and im like so why do i even try to bother in helping if they are rejecting my help without no reason at all not even a reply if it worked or not they dont even try it and unfortunately this is a bit sad for all those why try to help here 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    edited July 2019
    @xapim now happy mate? 
    And yes i have tried external but it isn't working and swapping tha rams as well

  • sri369
    sri369 ACE Posts: 2,755 Pathfinder
    yatityagi said:
    @xapim now happy mate? 
    And yes i have tried external but it isn't working and swapping tha rams as well

    He meant to say "don't reject" when someone is trying to help.

    Anyways, swapping RAM, did you trying with some RAM that is not from the one existing on your laptop?
    Also, is there any series of beeps when you turn the laptop on?
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    yatityagi said:
    @xapim now happy mate? 
    And yes i have tried external but it isn't working and swapping tha rams as well

    yatityagi I didnt ask to accept any answers if its not solved i just asked why almost everyone its rejecting without even answer why they are doing it seems you are the one who didnt understood it  

    PS: and no im not anyones mate


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    @sri369 @xapim i got that but i did that to see if i can undo it later but i cant 
    I didn't try any other ram
    There is no series of beeps or anything 
    When i plug in the charger only that beep 
    For now i have drained the battery and ill be seeing after 
    Any suggestions on what to do now that i have drained the battery 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    yatityagi said:
    @sri369 @xapim i got that but i did that to see if i can undo it later but i cant 
    I didn't try any other ram
    There is no series of beeps or anything 
    When i plug in the charger only that beep 
    For now i have drained the battery and ill be seeing after 
    Any suggestions on what to do now that i have drained the battery 
    If you had drained the battery leave it to rest for a couple of hours to drain properly as i stated also have you checked if the intrusion power kill switch located in the ram compartment is properly pressed when you close and screw it if your not sure add some layers of electrical tape to the end that pushes it down 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    @xapim i read somewhere what u r talking about 
    How to check if it's okay or not 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    yatityagi said:
    @xapim i read somewhere what u r talking about 
    How to check if it's okay or not 
    Just to be safe add some layers to it anyway as your laptop its already old the kinda sponge/rubber that presses the switch might have worn out this means doesnt keep the same thickness as it had when it was new and might not be pressing the switch all down properly


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    @xapim layers of what? Electrical tape? What type specifically?

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    yatityagi said:
    @xapim layers of what? Electrical tape? What type specifically?

    Any plastic electrical tape will do its just to pressure the switch down properly when you put the cover back and screw it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    @xapim thanks man ill check it first thing after i wake up 

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    yatityagi said:
    @xapim thanks man ill check it first thing after i wake up 

    No worries just let us know if the issue persists after as its juts one of many possible troubleshooters


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    @xapim @sri369 the ram button worked i think 
    It started but then blue screen came with an error 
    I checked it up its an BSOD error im having 
    2 times different .sys files both linking to bsod error 
    Now what should i do? The laptop in on i m running a scan 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    yatityagi google those bsod errors that you can see opening them with bluescreenviewer and try so see if anyone found a solution for the bsod in question :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • yatityagi
    yatityagi Member Posts: 9

    Tinkerer

    @xapim the blue screen error is not coming up now 
    But i am worried that this can happen again 

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    yatityagi said:
    @xapim the blue screen error is not coming up now 
    But i am worried that this can happen again 

    Well, when it comes, do as @xapim said.
    Trying to do my best here - Your happy Predator owner =)!