predator helios 300 update installing issue(1903)

hiteshgavini171
hiteshgavini171 Member Posts: 48 Troubleshooter
edited November 2023 in 2019 Archives

while installing the new update i am getting this issue,i went to the given link and tried installing 15.9.6.1044 and 17.5.1.1021 setupRST.exe files neither didnt work, i am out of warranty period,please help me out
thank you

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    hiteshgavini171 Why did you updated to the buggy 1903 any reason ? everyone is having issues with it some drivers are not supported according to windows (which to me its just bull from them and we as their guinea pigs are here just to report the issues they dont bother to loose time to find before they force everyone who has the updates enabled to update) my advice its you to rollback to 1809 and disable windows updates permanently only update whatever you would need manually if you cant roll back via windows and if your acer stock recovery partition is still intact backup whatever you need and perform a clean stock recovery installation ALT+F10 on boot not keeping your files option (there is a chance you might be stuck on 1903 even on stock revovery i have seen here cases that 1903 rewritten the acer stock partition somehow to stay on 1903 forever not being able to revovery the previous build) in this case you would forget acer recovery and download/install the windows build you want via usb drive using rufus to bur the image into the drive uefi gpt mode hope this helps

    PS this issue you and many others are having its full responsibility of MS and no one else they should be the ones to find a solution to fix their bugs in their own OS nothing to do with Acer


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    hiteshgavini171 i dunno why you rejected the answer i gave any special reason as why as those above are your only options for now now sorry for trying to help you in the best way i can


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • hiteshgavini171
    hiteshgavini171 Member Posts: 48 Troubleshooter
    xapim said:
    hiteshgavini171 Why did you updated to the buggy 1903 any reason ? everyone is having issues with it some drivers are not supported according to windows (which to me its just bull from them and we as their guinea pigs are here just to report the issues they dont bother to loose time to find before they force everyone who has the updates enabled to update) my advice its you to rollback to 1809 and disable windows updates permanently only update whatever you would need manually if you cant roll back via windows and if your acer stock recovery partition is still intact backup whatever you need and perform a clean stock recovery installation ALT+F10 on boot not keeping your files option (there is a chance you might be stuck on 1903 even on stock revovery i have seen here cases that 1903 rewritten the acer stock partition to stay on 1903 forever not being able to revovery the previous build) in this case you would forget acer recovery and download/install the windows build you want via usb drive using rufus to bur the image into the drive uefi gpt mode hope this helps
    i am still on 1809,this is the error for installing 1903 which means i cant go to 1903
    also i thought since i got it in the update normally it might not be buggy,is it better to stay in 1809 only?,there are some really good things in 1903 and i have seen friends pc on 1903 its good
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    You are the second case i have seen here with that issue so i would say its buggy and even if its the same hardware doesnt mean it will be ok and might be ok or not as i said im on 1809 since the first day it came out disabled the updates and never updated again never had one single issue for 17months now


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Wait for 1909 or 2003. The error says that you had an old RST driver. Would you mind telling me from where you downloaded these RST versions? Mine gets updated from Intel Driver and Support Assistant and I am on 1903 without any issues.
    Trying to do my best here - Your happy Predator owner =)!
  • hiteshgavini171
    hiteshgavini171 Member Posts: 48 Troubleshooter
    XdxD said:
    Wait for 1909 or 2003. The error says that you had an old RST driver. Would you mind telling me from where you downloaded these RST versions? Mine gets updated from Intel Driver and Support Assistant and I am on 1903 without any issues.
    tried both of these from intel website https://downloadcenter.intel.com/download/28656/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver and https://downloadcenter.intel.com/download/28966/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?v=t ,both didnt work
    can you send me a link on how you did it
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    How are you trying to update to 1903? Using Media Creation Tool?
    Trying to do my best here - Your happy Predator owner =)!
  • hiteshgavini171
    hiteshgavini171 Member Posts: 48 Troubleshooter
    no through normal windows update

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    no through normal windows update

    Don't try that way. First of all, update Intel RST using Intel Driver and Support Assistant and shutdown. Later, turn on PC and use either Update Assistant or Media Creation Tool and update to 1903. Keep only the power cord connected with PC during this process.
    Trying to do my best here - Your happy Predator owner =)!
  • hiteshgavini171
    hiteshgavini171 Member Posts: 48 Troubleshooter
    i waited this long to not to update that way and get it normally,i used intel driver and support assistant but still it is showing the same error photo i kept in the begining
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Use Media Creation Tool and download the ISO and keep it. Later try to upgrade using that ISO. It will work for sure as I used the ISO only to upgrade. Also, before starting the upgrade process, disconnect internet so that Setup doesn't get Internet access.
    Trying to do my best here - Your happy Predator owner =)!