Screen and touchpad not functional. External monitor and USB mouse work. E5-575G

Desertnomad
Desertnomad Member Posts: 8 New User
edited September 2023 in 2019 Archives
I assume since the VGA connected monitor works and that both the screen and touchpad are not receiving power, then a wire is not connected to motherboard or it is cringed or shorted.

Actually I was cleaning the screen and with a damp cloth and an hour later it went black. Probably related but not certain.

Any ideas what thw exact issue could be and how do I fix it? 

Thank you!

Answers

  • Desertnomad
    Desertnomad Member Posts: 8 New User
    Laptop not under warranty. 
  • Was the cloth slightly damp or wiped? Also, tap water is not recommended for display cleaning.
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  • Desertnomad
    Desertnomad Member Posts: 8 New User
    Slightly damp
  • Water dripped into the notebook?
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  • Desertnomad
    Desertnomad Member Posts: 8 New User
    No it didn't.  Was far from soaking.  
  • Do the battery and power LEDs light up or flash? Have you tried resetting the internal battery?
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Desertnomad
    Desertnomad Member Posts: 8 New User
    They are both a solid blue
  • Do the battery and power LEDs light up or flash? Have you tried resetting the internal battery?
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Desertnomad
    Desertnomad Member Posts: 8 New User
    I did yesterday.  I'll give it another shot.  Thanks.
  • Desertnomad
    Desertnomad Member Posts: 8 New User
    Do the battery and power LEDs light up or flash? Have you tried resetting the internal battery?
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    That do anything. I read on one forum. That sometimes you should leave the adapter unplugged with power off after battery rest for hours.

    What I find odd is that the computer runs smoothly and the keyboard is completely functional including the keyboard lighting. 

    One other thing of note. After wiping down the screen, the top left corner had some bad pixels . After I touched screen and then moved the laptop from the coach to the desk is when the blackout started.

  • Is the image displayed on an external display? About the mouse, is there a function called touchpad in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Desertnomad
    Desertnomad Member Posts: 8 New User
    Yes. The external display looks perfect. There is a Bios setting for touchpad. I changed that from advanced to basic, but that didn't do anything.
  • Have you checked that the monitor is properly connected?
    https://youtu.be/2kkzymbRQGw
    Is your notebook under warranty?
    Also, about the touchpad, are there any drivers with device manager issues?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)