A really serious problem for me (Acer E15 E5-575G-54YE)

UltimateOssas
UltimateOssas Member Posts: 23 Troubleshooter
edited September 2023 in 2019 Archives
Day 1:
Laptop suddenly fell from a short distance, less than a meter, while it was turned on. It could've hit the wire of my charger because when I checked it, it had been severed. Laptop still works though and didn't do anything weird. I just shut it it down. The same day, I couldn't charge my laptop, so I used up all remaining battery without noticing any problems at least for more or less an hour.

Day 2:
Had my charger fixed at home. I just tied together the wires as any electrician would tie together two different electrical wires. I didn't solder it though, but I am very sure it was a clean splicing. The two wires are separated by electrical tapes and both wires are tightly tied. Tested the charger and it worked.

The same day but at night, (I typically use my laptop with my charger plugged because it randomly shuts down whenever it is in battery mode) I used my laptop and 30 minutes of using it, it gave me a blue screen indicating KERNEL INTERNAL PAGE ERROR with something about data dump. I restarted my laptop and it showed NO BOOTABLE DEVICE. Searched online for a fix, and I went to press F2 on boot. turned UEFI to Legacy, reset, then turned Legacy back to UEFi, which then resulted to me getting back my laptop in normal shape. I shutted it down, afraid of further risks.

Day 3: 
Booted my laptop, checked the event log to find the real culprit of the bluescreen, but can't find. While on the process of tryng to find it though, so many tasks kept being unresponsive. Even the menu bar of Windows kept being unresponsive. This then led to another bluescreen which says something about a CRITICAL or FATAL ERROR. Restarted, and NO BOOTABLE DEVICE showed. 

The same day at night though, I reset every boot setting to default and in relief, it turned back to normal. I then transferred my important files to my external hard drive. It took a while but nothing unusual happened in the process.

Day 4 (today):
I am currently doing a disk repair with my charger plugged on and it is at 12%. I did a system restore point if ever everything else fails.

What do you guys think is the problem? Could the fall jumbled the circuitry inside my laptop and made it bluescreen twice? Or is it the charger that did it? Having it not soldered?
 My warranty just died in the 22nd of July though...

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited July 2019
    first thing to try is to open the HDD/ram back cover, unplug everything and reconnect it; maybe they became loose after the felt.
    if your device has only the HDD, probably your HDD suffered a damange since it was spinning; if it has a SSD for the OS, it's strange it can't be found, they are pretty solid.
    I'm not an Acer employee.
  • UltimateOssas
    UltimateOssas Member Posts: 23 Troubleshooter
    IronFly said:
    first thing to try is to open the HDD/ram back cover, unplug everything and reconnect it; maybe they became loose after the felt.
    if your device has only the HDD, probably your HDD suffered a damange since it was spinning; if it has a SSD for the OS, it's strange it can't be found, they are pretty solid.
    Thanks for the reply! I'll try that as soon as possible.

    The disk checking never went more than 12%. It either only shuts down, or restarts and goes in a loop of diagnosing the laptop again and asking me what to do after the unexpected shutdown (suggesting that a restart usually fixes the problem)

    One thing for sure though, the charger isn't the problem since I plugged it in for a while while using the laptop and nothing dangerous happened. You could be right that it could be the fall. 

    If I did try to reinsert the wires inside my laptop, how can I test if it worked? Do I just use it normally and wait for a bluescreen?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    wires inside my laptop... what do you mean?
    I'm not an Acer employee.
  • UltimateOssas
    UltimateOssas Member Posts: 23 Troubleshooter
    IronFly said:
    wires inside my laptop... what do you mean?
    the circuitry i mean. you did suggest that i try to unplug everything inside and replug it