Acer predator helios 300 powers up but blank screen (predator g3-571)

Kissoo98
Kissoo98 Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
Hey acer community
I have acer predator g3-571..last week i i was working until 6:00 am on my pc..when i have finished my work..i notice that it was installing an update from the windows update window..but i shut it down..in the next morning i came to turn it on ..it is powered up but nothing appears on the screen..it stays black..i went to an maintenance center they said that it is a bios problem..but although they couldn't fix it..can anyone help

Answers

  • Jack22
    Jack22 ACE Posts: 4,029 Pathfinder
    @Kissoo98
    Try the below steps and check:
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Before trying out @Jack22's method, try pressing Ctrl + Alt + Del combo and select power button and restart. 
    Trying to do my best here - Your happy Predator owner =)!
  • Kissoo98
    Kissoo98 Member Posts: 6

    Tinkerer

    Jack22 said:
    @Kissoo98
    Try the below steps and check:
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    I did what you posted..i did the power drain..but no response when pressing F2 to enter bios mode..nothing happen just a black screen @Jack22

  • Kissoo98
    Kissoo98 Member Posts: 6

    Tinkerer

    XdxD said:
    Before trying out @Jack22's method, try pressing Ctrl + Alt + Del combo and select power button and restart. 
    Nothing happens dude
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited July 2019
    Try the step 4 once.
    If even the Predator logo doesn't show up, get it serviced at the nearest Acer Authorized Service Center.
    Trying to do my best here - Your happy Predator owner =)!
  • Kissoo98
    Kissoo98 Member Posts: 6

    Tinkerer

    XdxD said:
    If even the Predator logo doesn't show up, get it serviced at the nearest Acer Authorized Service Center.
    I live in palestine..i bought it from america..there is no acer service center in palestine
  • Jack22
    Jack22 ACE Posts: 4,029 Pathfinder
    @Kissoo98
    No problem, since you bought it from America it will have international warranty.
    So call Acer support and send the unit for service.
    Check the below link for Acer support .
    http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    Kissoo98 said:
    XdxD said:
    If even the Predator logo doesn't show up, get it serviced at the nearest Acer Authorized Service Center.
    I live in palestine..i bought it from america..there is no acer service center in palestine
    @Kissoo98  Have you tried an external display ? and regarding warranty im not sure because you imported it from the US might not be covered most countries you arent able to get warranty and pay the tax and import fees if you import it from the US because its cheaper you have to buy it from your own country to have warranty available but its a case of contacting acer support and find out the ITW (International Travellers Warranty) its only valid if you are travelling for ex on holiday or work but still live in the country you had bought it from not valid if you dont live there


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Kissoo98
    Kissoo98 Member Posts: 6

    Tinkerer

    xapim said:
    Kissoo98 said:
    XdxD said:
    If even the Predator logo doesn't show up, get it serviced at the nearest Acer Authorized Service Center.
    I live in palestine..i bought it from america..there is no acer service center in palestine
    @Kissoo98  Have you tried an external display ? and regarding warranty im not sure because you imported it from the US might not be covered most countries you arent able to get warranty and pay the tax and import fees if you import it from the US because its cheaper you have to buy it from your own country to have warranty available but its a case of contacting acer support and find out the ITW (International Travellers Warranty) its only valid if you are travelling for ex on holiday or work but still live in the country you had bought it from not valid if you dont live there
    I just want my laptop get fixed.. it's not important if i have a valid warranty or not..i can pay i just want to fix it ..and it's not my responsibility that Microsoft sending bios update just that simply..that bricked my motherboard !!