Helios 500 - PH517-51-72NU - Memory upgrade question

Jaxom2003
Jaxom2003 Member Posts: 5 New User
edited November 2023 in 2019 Archives
I have a few month old Helios 500 model PH517-51-72NU. I'm going to be upgrading the Memory and the SSD, and Acer states that there are 4 memory slots with a max of 64 gigs (4x16). The issue is that when I look at teardown videos and pictures of inside the case I'm only seeing two accessable memory slots. Are there actually 4 and I'm just not seeing them in any videos? Are the other two slots in a different location in the case? What gives?

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Yes, the other two slots are on the opposite side of the mainboard, see:

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                                                     egydiocoelho Trailblazer
     
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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Check here my friend:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Yes, the other two slots are on the opposite side of the mainboard, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jaxom2003
    Jaxom2003 Member Posts: 5 New User
    Ahh, that makes more sense. Thank you! that has been bugging me. Follow up: How much of a nightmare is pulling the whole main board?
  • I did not understand what you said here "How much of a nightmare is pulling the whole main board?"
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jaxom2003
    Jaxom2003 Member Posts: 5 New User
    Sorry about that, I meant how difficult did they make removing the main board so that I can install 16 gb RAM modules on the reverse side? Is there any kind of guide for this procedure? I haven't come across anything like that.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Check here my friend:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jaxom2003
    Jaxom2003 Member Posts: 5 New User
    Thank you very much!
  • You are welcome
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    Jaxom2003 said:
    Ahh, that makes more sense. Thank you! that has been bugging me. Follow up: How much of a nightmare is pulling the whole main board?
    Jaxom2003 if you dont have any warranty seals that you might have to break to disassemble it you could do it yourself as always it should be a bit of a nightmare to get the full mobo out for the first time also with the full step by step disassembly guide that @egydiocoelho posted above its even easier :)(but if youre already used to disassemble laptops will be easy with the proper tools and always make sure you use the correct tools for the job) but after that its easy :) if you have seals i dont recommend you to open it you will void your warranty in this case in order to upgrade it i suggest you to contact the seller/shop or acer support for more advice on how to without voiding the warranty 


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