Acer Predator Helios 300 Headphones forcing surround sound, and Webcam light keeps turning on

Lubani7
Lubani7 Member Posts: 3 New User
edited November 2023 in 2019 Archives
Good day, so as the question/title says, I downloaded and installed all the drivers available on the Acer support page for my newly bought Predator Helios 300, after that, my laptop forcing surround through my headphones (which are old and do not support surround, they are sounding really weird now). (PS: I'm not sure if this makes any difference, but I'm using a dual input Mic/Speaker adapter to use my headphones as the laptop only has one single 3.5mm Audio jack on it) 
Also, the little green light next to my webcam keeps turning on/off occasionally.
If anyone could help me with this issue or if I have done something wrong, please let me know :)

Best Answer

Answers

  • Hello! What is the notebook model? Example ph517-61-rogx.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Lubani7
    Lubani7 Member Posts: 3 New User
    Hello! What is the notebook model? Example ph517-61-rogx.
    It's the Predator PH315-52


  • Try disabling this option:
    Resultado de imagem para disable sound surround
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019 Answer ✓
    Lubani7 Regarding the headphones probably the method youre using might not be the appropriate one to work with these new gaming laptops not sure as i never used headphones for gaming regarding the webcam check this thread
    https://community.acer.com/en/discussion/572642/webcam-auto-turn-on-while-playing-videos-on-laptop-can-anyone-help-predator-ph315-52#latest


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    If your PC comes with Waves Maxx Audio, check this once.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    XdxD thats the exact same thread i posted above :p 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    xapim said:
    XdxD thats the exact same thread i posted above :p 
    :joy:

    Trying to do my best here - Your happy Predator owner =)!
  • ThanatosXR
    ThanatosXR Member Posts: 22 Networker
    thats just the NSA, fbi, police spying 
  • sri369
    sri369 ACE Posts: 2,754 Pathfinder
    Lubani7 said:
    the little green light next to my webcam keeps turning on/off occasionally.
    1. Go to PC Settings and disable all apps access to webcam, allowing only those you feel you use to access webcam with.
    2. Get a webcam cover.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve