Acer Aspire Switch 10 wont repair nor recover nor reset

lbonavino
lbonavino Member Posts: 9 New User
edited November 2023 in 2019 Archives
During a reset the computer said it was not possible to do it, and now am stuck with out being able to repair nor reinstall.
I also tryed the refreshwindowstool.exe with no result. I would like to reinstall their original 8.1 windows but the disk 0 vol 0 partition seems to be corrupted, is not mounting. Diskpart report 2 partitions and a virtual disk, but I can not access letter C: drive to format it. Any advice? 

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    The Win10 downgrade probably wiped the original hidden ACER Win8.1 recovery partition. You can try to use the ALT+F10 cold boot factory reset as shown in the video below on the doubtful chance that the hidden  partition is still intact. If it doesn't work, you can use Microsoft's media creation tool at this link http://www.microsoft.com/en-us/software-recovery   to re-install a generic version of Win8.1 which may require downloading and installing device drivers from the ACER download site.  Jack E/NJ



    Jack E/NJ

  • lbonavino
    lbonavino Member Posts: 9 New User
    Hi, thanks for you answer. I think this computer was not downgraded, it came with windows 8.1. I took a picture of the disk partition system and the blue screen saying it has win 8.1. 
    Can I format c: drive? can I run a chkdsk on c:? can I reinstall the booting files on c:? 
    I am worried preparing a usb with the windows 8.1 32bit ISO may be complicate since it need a special file system to boot, I read have to use rufus to do it, am trying to avoid it.
  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    What was the result of the ALT+F10 cold boot reset attempt? Jack E/NJ




    Jack E/NJ

  • lbonavino
    lbonavino Member Posts: 9 New User
    I try all alt-f10 options:
    "Restore Pc" fails
    "Reset your PC" fails at 30-40%
    "restore system from restore point" also fails reporting no restore point found
    "recover system from image": I do not have an image.
    "Repair start" option is done but is not solving the problem, when the computer boots it always tries to "repair" but it fails.
    I try "Testdisk" utility to check the volume 0 partition health and it says the cylinders count are set to 255 but it "maybe" set to something like 150, I did not change it. 
    Not being able to access the c: drive and this GPT file system are new to me, my guess is a security thing. 
    I was trying to start "netsh wlan connect" on the CMD promt to install the windows via wifi but I could not.
    I will try rufus.
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    You better tell me the full model number SWx-01y ?  Jack E/NJ

    Jack E/NJ

  • lbonavino
    lbonavino Member Posts: 9 New User
    edited July 2019
    I do not know the exact model nor the serial number but here are the labels on the botom. It has no other label except for the "intel inside".

    Image edited by Acer-David as products personal information posted. 
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    I must guess you have the SW5-011 with 32-bit Win8.1. Unfortunately, this model has a soldered flash memory chip instead of a removable hard and cannot be replaced. Does the ALT+F10 method have an advanced option that may allow us to work and try to repair the chip from the command  prompt? The comman prompt would appear as a black screen with an 'X : >' prompt . Jack E/NJ

    Jack E/NJ

  • lbonavino
    lbonavino Member Posts: 9 New User
    I used to be an IT long ago DOS age, so am very confortable at the CMD prompt. Yes, The advanced options allow me to get into CMD as administrator. 
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    Good. At the X : \ > command prompt, does entering 'C:' give you the 'C : \ >' prompt? Jack E/NJ

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,013 Trailblazer
    From the command prompt do a 'diskpart' then 'list volume' and let us know what they all are. 'Quit' or 'exit' to get out again.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • lbonavino
    lbonavino Member Posts: 9 New User
    billsey said:
    From the command prompt do a 'diskpart' then 'list volume' and let us know what they all are. 'Quit' or 'exit' to get out again.

  • lbonavino
    lbonavino Member Posts: 9 New User
    JackE said:
    Good. At the X : \ > command prompt, does entering 'C:' give you the 'C : \ >' prompt? Jack E/NJ

    This is a very rare message first time I see, is in spanish so this is my translation: The volume does not contain a recognizable system file. Be sure all necessary controllers are loaded or the volume is damaged.

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    Follow this link to get your system restored. https://www.easeus.com/resource/raw-file-system-to-ntfs.htm

    Jack E/NJ


    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,013 Trailblazer
    Yes, your partitions are all there, but the C: drive is hosed. If the utility @JackE linked doesn't work then a reinstall from scratch is likely the best choice.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • lbonavino
    lbonavino Member Posts: 9 New User
    JackE said:
    Follow this link to get your system restored. https://www.easeus.com/resource/raw-file-system-to-ntfs.htm

    Jack E/NJ


    This page assume my Windows OS is working, so they gave me an app installer. I can not use an installer. On the other hand, am not interested in recovering any file on that drive, so I decided to skip the recovering app and do a format C: /fs:ntfs drive from the prompt, ( I used NTFS because, when trying to format FAT32 the OS told me that partition was NTFS) but by mistake I forgot to use the quick option, and the SSD make take something like 12 hours to format. If it fails, I am thinking to remove that partition, create a new one and do a quick format.
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    After re-formatting C drive to NTFS, then retry ALT+F10 erase-everything cold boot restore method again. Jack E/NJ

    Jack E/NJ

  • lbonavino
    lbonavino Member Posts: 9 New User
    JackE said:
    After re-formatting C drive to NTFS, then retry ALT+F10 erase-everything cold boot restore method again. Jack E/NJ
    Formating solved the installation problem. About 6 hours formating, it reported 1 bad sector. The full installation was another 2 hours or so. Tricky thing asking me for windows activation without wi fi, I found no ways to add a hidden wi fi network while inside windows, but was easy after reseting and before typing my user/password. Everything is fine thank folks! Cheers.
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    edited July 2019
    Good job. PS: You might want to consider migrating the entire disk and its partitions to another better, faster SSD now that you've got it running. Even only one fixed bad sector is not a particularly good omen these days.  Jack E/NJ

    Jack E/NJ