Wifi disconnecting nitro 5 ryzen 5

Talong008
Talong008 Member Posts: 13 New User
edited November 2023 in 2019 Archives
If i plug my charger of nitro the wifi is missing and sometimes no internet connection and if i unplug the charger it's having internet connection what should i do to use my charger while using my wifi 

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening Talong008 !

    What EXACT model of your laptop?
    Which version of Windows is installed?
    Have you done the battery reset yet?
    Did you check the advanced options of the wireless adapter for the power options of the Window?
    Are you using the high performance plan?


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  • Talong008
    Talong008 Member Posts: 13 New User
    My laptop model is nitro 5 ryzen 5 
    My windows build 1809
    What is battery reset? 
    Yes i go to maximmize performance on battery

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Talong008 said:
    If i plug my charger of nitro the wifi is missing and sometimes no internet connection and if i unplug the charger it's having internet connection what should i do to use my charger while using my wifi 
    Please try these steps to solve the issue.
     Go to control panel, select power options and which ever plan setting selected change plan settings then select everything in to never turn off. Save and exit.
    Then check how the internet responds . If still having the same issue follow the following steps.

    1. Right-click on the wireless network icon next to time/date 
    2. Select 'Open Network and Sharing Centre' 
    3. Click 'Change Adapter Settings' on the left 
    4 Right-click 'Wireless Network Connection' and go to properties or manage network connections . Click on properties.
    5 Uncheck all the boxes except for 'Internet Protocol Version 4 (TCP/IPv4) 
    6. Click ok 
    (Note: you can any time undo the changes by checking back the boxes that you have unchecked.)

    Please let me know if this fixes your issue.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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