RAM not recognized( Aspire TC865-DH11.)

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theoldcop
theoldcop Member Posts: 4 New User
edited September 2023 in 2019 Archives
Hello,
I just received my brand new Aspire TC865-DH11. I installed two 16gb Crucial RAM modules, but the BIOS and PC only recognize 16gb (the PC had one 8gb module when purchased).
Any advice or help would be deeply appreciated.
Thank you

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  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
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    Hello,
    What is the part number of Crucial memory modules?
    France
  • theoldcop
    theoldcop Member Posts: 4 New User
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    Crucial 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200) Desktop Memory Model CT2K16G4DFD824A
  • theoldcop
    theoldcop Member Posts: 4 New User
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    I am pretty sure that I researched which memory to purchase that was compatible with the PC. Did I make the wrong choice?
  • theoldcop
    theoldcop Member Posts: 4 New User
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    PLEASE DISREGARD THIS POST!
    Having searched through the forum I came upon CPU-z software. Downloaded and ran it to discover that only the RAM in slot 1 was being recognized. I removed and re-seated the module in slot 2 and all is as it should be.
    Thank you Laurent!