My Acer Predator Helios 300 G3-571 is charging and discharging while plugged in

SajanKumar
SajanKumar Member Posts: 3 New User
edited November 2023 in 2019 Archives
This strange behavior is only happening my laptop is charged full or crosses 98% charging percent. My laptop is 1 year old. This all started a month back sometimes it will not do this but sometimes it will and it's super annoying. Can anyone please explain the situation with my laptop, please.

Answers

  • This behavior when you are playing?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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  • SajanKumar
    SajanKumar Member Posts: 3 New User
    No,  even when I am doing literally nothing even though it's behaving like this.
  • Have you tried to calibrate the battery? https://windowsreport.com/calibrate-laptop-battery/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sUwUp
    sUwUp Member Posts: 5

    Tinkerer

    Are you still having the issue? I've tried uninstalling drivers and doing a factory reset as well, but no luck. I'm really contemplating sending my computer back to Acer Support Center...
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited July 2019
    sUwUp said:
    Are you still having the issue? I've tried uninstalling drivers and doing a factory reset as well, but no luck. I'm really contemplating sending my computer back to Acer Support Center...
    If you already tried all the possible solutions to fix it i suggest you to contact acer support or the shop/seller where you bought it for a possible repair/replace


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SajanKumar
    SajanKumar Member Posts: 3 New User
    Acer service center suggested me to replace battery. I will update what's the status after changing battery. I don't know why but my battery had good backup. Let's see.