Acer Aspire N17 Keyboard not working( MS2395

rockyj123
rockyj123 Member Posts: 6

Tinkerer

edited September 2023 in 2019 Archives
Hi,
The keyboard for my laptop has stopped working after this week's win10 update.
I tried re installing the keyboard driver, but that didn't help.
Not sure if anyone else faced the same issue recently or in the past but any help will be appreciated.
So far surviving with on screen keyboard .

Pressing F2 during boot doesn't go into Bios either.

Answers

  • Can you inform the model of the notebook? Example v3-571-6682. Also, have you tried restoring windows by using the alt + f10 commands before the Acer logo with an external keyboard?
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  • rockyj123
    rockyj123 Member Posts: 6

    Tinkerer

    Hi
    The Model no MS2395

    I haven't tried restoring windows so far because I don't want to loose data.
  • Does the keyboard work on bios? Does the keyboard work on bios? Also, are there any disabled devices in the task manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rockyj123
    rockyj123 Member Posts: 6

    Tinkerer

    I'm not able to enter bios by holding down F2 on startup.
  • Also, are there any disabled devices in the task manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rockyj123
    rockyj123 Member Posts: 6

    Tinkerer

    Also, are there any disabled devices in the task manager?
    Do you mean device manager?
  • Yes my friend! Can you also tell the exact model of your notebook? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    edited July 2019
    @rockyj123
    Hi, kindly go to the device manager and try the the below steps and check.

    Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below:

    1) In the search box on the taskbar, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the keyboard drivers, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • rockyj123
    rockyj123 Member Posts: 6

    Tinkerer

    @rockyj123
    Hi, kindly go to the device manager and try the the below steps and check.

    Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below:

    1) In the search box on the taskbar, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the keyboard drivers, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver

    Hi,
    I have already done that multiple times.
    No use at all :(
  • rockyj123
    rockyj123 Member Posts: 6

    Tinkerer

    Yes my friend! Can you also tell the exact model of your notebook? Example an515-51-75kz.
    The model number at the back says MS2395
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)