Urgently seeking help- My brand new ACER SWIFT LAPTOP (SF312-52G) suddenly become Terribly Slow

Mounika
Mounika Member Posts: 4 New User
edited November 2023 in 2019 Archives
Hello,
I bought my new Acer laptop (with intel core i5, RAM 4GB, and Optane Memory, SF312-52G model) just 3 months ago and I have been using it carefully for my basic study activities (mostly MS office and Matlab are used). 
All of a sudden, it starts working very slowly. To open start menu bar, the browser, to open any folder is terribly slow as if its a 20 year old model PC. I can not even type for an application in the search box. I am very much disappointed by this slow functioning. I could not even find a straight forward help from Acer Support and their customer service center. 

Can anyone kindly suggest me how can I fix the issue to improve my laptop performance and speed. 
Thank you very much in advance. 

Kind Regards, 
Mounika, Rome, Italy. 

Answers

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