Why can't my Acer E15 play games?

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JessEmm
JessEmm Member Posts: 4 New User
edited September 2023 in 2019 Archives
I have had my Acer E15 for about two years and it has NEVER been able to play games. If I am lucky, I can get about an hour of uninterrupted game time, but usually I have up to 5 minutes of play before my computer freezes. I have reached out to support multiple times and they have all told me that there is nothing wrong with my laptop and that I just have to factory reset it and my problems will be fixed. Obviously that was not the case. Is there anything that I can do to fix the issue?

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  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
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    Good evening JessEmm !

    First, you must tell the EXACT model of your laptop.


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  • JessEmm
    JessEmm Member Posts: 4 New User
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    MaClane said:
    Good evening JessEmm !

    First, you must tell the EXACT model of your laptop.

    ES1-572-35HJ
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
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    What games did you try to play?
    This model is extremely basic and does not provide any support for games.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • JessEmm
    JessEmm Member Posts: 4 New User
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    MaClane said:
    What games did you try to play?
    This model is extremely basic and does not provide any support for games.
    Sims 4
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
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    If you use the options of the game on low, select the plan of high performance of Windows power, update the drivers and play plugged into the power outlet, should achieve a framerate around 30fps

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!