C24-865 Screen Replacement

Options
brianj69
brianj69 Member Posts: 4 New User
edited March 1 in 2020 Archives
My granddaughter dropped her C24-865 after about a week and broke the screen.  Does anybody have any information about how to replace it.  I already have the replacement screen but it would be nice to have some information about how to replace it before I rip the thing apart.  

Answers

  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
    Options
    @brianj69
    You can call Acer repair center if you want to replace the broken screen.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question! 
    Click on 'Yes' if the comment answers your question!
  • brianj69
    brianj69 Member Posts: 4 New User
    Options
    @jack22 You are correct.  I could have done that but I am a little to far for that now as I already have the replacement screen.  My guess is that I am going to have to disassemble the entire thing from that back.
  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
    Options
    brianj69 said:
    @jack22 You are correct.  I could have done that but I am a little to far for that now as I already have the replacement screen.  My guess is that I am going to have to disassemble the entire thing from that back.
    Yes, that the only option you have now.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Options
    @brianj69
    Hi, I understand that your screen is broke. Sorry to hear. Kindly check the below link and select your location and contact them for further help.
    http://www.acer.com/worldwide/support/

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • brianj69
    brianj69 Member Posts: 4 New User
    Options
    For those of you that find this page and have the same question:  follow the YouTube guides on how to replace the hard drive with an SSD and keep going.  You have to remove everything from the back.  Be organized about it and go slow being careful with the connectors.  If you have not worked on electronics before then just have Acer support do the replacement.  BTW, the screen is really expensive.
  • Rainy321
    Rainy321 Member Posts: 1 New User
    Options
    @brianj69 Where did you buy the replacement screen from? Did it work? I currently have the same issue; broken screen for Acer C24-865 all-in-one.
  • brianj69
    brianj69 Member Posts: 4 New User
    Options
    Hi Rainy321,  I got the replacement screen from zandparts.com.  If I remember it was like $220 us to have it shipped.  I never asked Acer how much they would charge me to fix it so maybe they would do better.   Yes the computer is working again.  I had to replace the hard drive too but the good news it that a SSD is great.
  • Bowers
    Bowers Member Posts: 1 New User
    Options
    Does anyone have a video for how to replace screen? I have purchased a replacement and am not sure how to remove. It looks like it removes from the back. Do I have to remove drives and mother board to get to it? Any help would be appreciated.