Help, I'm a dope! Aspire e15

sugo
sugo Member Posts: 2 New User
edited September 2023 in 2019 Archives
I have two laptops, one an Acer Aspire e15.  I set it up several months ago and haven't needed it until today.  I set it up using an email address that is no longer valid and cannot sign in.  I have changed my Microsoft password and it is now locked.  Is there any way to get in and change the email and password?  Thank you in advance!

Best Answer

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Answer ✓
    Hi @sugo,
    If your MS account is locked then you will have to call them to unlock the account. if your able to login with the same account on a different computer then we have to do a refresh on the unit which is not working. 
    Accept if its Helpful.   B)

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Answer ✓
    Hi @sugo,
    If your MS account is locked then you will have to call them to unlock the account. if your able to login with the same account on a different computer then we have to do a refresh on the unit which is not working. 
    Accept if its Helpful.   B)
  • sugo
    sugo Member Posts: 2 New User
    Thank you - problem solved!
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    sugo said:
    Thank you - problem solved!
    Your are welcome my friend. :) 
    Accept if its Helpful.   B)