Headphones output problems HELIOS 500

Kseniia

Hello!
Please help!
I found that my headphones output works only when I reboot my laptop and then after one time I take my headphones out - its not working any more. Sound goes to speakers and I can not even find my headphones in laptop sound settings.
What is the problem?

Thanks!!!

Balatekie

Hi!!

@Kseniia

Go to the control panel, then to hardware and sound, then sound. You should see something called manage audio devices. Plug in your headphones and see if they show up. select your headphones at the bottom it will say set as default, select this option. 

If they don't, then either your drivers (these things will tell your computer what kind of hardware it has and how to use it) are missing or the the headphone jack itself has failed. Lets say it is in fact your drivers that are missing, then all you need to do is either use windows update(it will detect many of your missing drivers) or go to the manufacturers website and look for them there(usually they will have a tab somewhere on the home page that will say something about support or downloads). And also try different headphones, those could have messed up as well. 

Now lets say that you do see the headphones show up as an audio device. Then all you need to do is set them as the default and that should fix your problem. Though I will say that I currently have a problem with switching between the two. Once I start a program such as media player, it will stick with the current default audio device. 

I hope that helps you.

PredatorHelios500

While it's up, on my Helios 500, there's a considerable delay (5'ish seconds) between plugging in the headphones and when audio is finally routed to them. Don't know why that is.

Kseniia

Ok thank you! I’ll try different headphones as well and try again. But still, have installed new audio drivers and headphones are not detected in sound settings 🤷‍♀️