New Ipod wont connect to my Acer Aspire M3-581TG laptop

Tina1991
Tina1991 Member Posts: 6 New User
edited September 2023 in 2019 Archives
I got a new ipod, ipod touch. My old computer died so i have itunes now on acer laptop. Ive had my laptop for about 5/6 years im not too sure. I have itunes set up etc. Ive tried loads of times to connect my ipod to my computer and nothing happens. So today i investigated more. On itunes today I did a diagnostics check and there were two problems. 1, support services: itunes helper  is not running. 2, ports: no ipod, iphone or ipad found. Ive tried different things on the internet to try and fix the problem and nothing worked. Help please

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    What software have you tried that allows you to copy music files from the iPod to the laptop? Jack E/NJ

    Jack E/NJ

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon Tina1991 !

    What exact model of your laptop?
    Which version of Windows?
    Which EXACT model of the Ipod?
    What version of ITunes?
    Already updated your system?
    Have you tried another cable?


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  • Tina1991
    Tina1991 Member Posts: 6 New User
    My laptop is acer aspire M3-581TG. My ipod is ipod touch 128gb latest model i think. I think im windows 10. itunes version is 12.9. I only have one cable. My computer lately tries to update but then it wont complete the updates and undoes them. There is a itunes update available and when I try to update it, it wont, first time ever it wont update itunes.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    On other devices does the Ipod copying system work normally?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Tina1991
    Tina1991 Member Posts: 6 New User
    what do you mean? its a new ipod
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Have you tried this ipod on other computers to see if you can connect and transfer?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Tina1991
    Tina1991 Member Posts: 6 New User
    no i only have one laptop. i tried there connecting my old ipod to my laptop and nothing happened. I use to run itunes on another laptop with my old ipod
  • Tina1991
    Tina1991 Member Posts: 6 New User
    When i connect either ipods in devices in the settings it says: other devices: ipod driver is unavailable
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    What software have you tried that allows you to copy music files from the iPod to the laptop? Jack E/NJ

    Jack E/NJ

  • Tina1991
    Tina1991 Member Posts: 6 New User
    JackE im terrible with computers. I dont know what you mean buy software? I just connected my phone to my laptop to see what would happen. Ive never connected them before. It started setting it all up etc.. then when it finished it said in devices: samsung android, Driver unavailable
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    Google 'ipod to pc transfer' and 'freeware' for several software programs that allows your pc to connect to the ipod to transfer music files. However, you might want to try the trial version of the popular TouchCopy software which is not really free but may be easier for you to use https://www.wideanglesoftware.com/touchcopy/?matchtype=b&keyword=touchcopy&gclid=EAIaIQobChMIlrOR7eid4wIVnf_jBx2OMwl9EAAYASAAEgLDSfD_BwE
    Jack E/NJ


    Jack E/NJ