Predator helios 300 Didn't receive tracking number

tecken88
tecken88 Member Posts: 1 New User
edited September 2023 in Predator Laptops
Hi, i purchased a Predator helios 300 in may and there is a gift of Predator headset. But i didnt receive the tracking number for the parcel so i cant collect it.
Can i get the tracking number?
[Edited the thread to add model name to the title]

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    tecken88 you would have to contact the seller/shop where you bought it only they can provide you that information this community is a user run not acer support neither have nothing to do with any kind of marketing issues thanks


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  • annaharrow
    annaharrow Member Posts: 2 New User

    I'm sorry to hear that you haven't received the tracking number for your Predator headset gift. This is not the exact community for such sort of questions but still, you can follow the following steps to resolve this issue. 

    First, make sure to check your email, including your spam or junk folders. Sometimes, tracking information is sent via email, so you might find it there.

    If you still can't find the tracking number in your email, the best course of action is to contact the customer support or sales department of the place where you purchased your Predator Helios 300. They should be able to provide you with the tracking information or help you track your gift shipment.

      
    http://www.acer.com/worldwide/support/

     When you contact customer support, be sure to provide them with your order details, such as the order number, date of purchase, and any other relevant information. This will help them locate your gift shipment and tracking information more easily.

    Moving forward, it's a good practice to keep records of all your purchases, including order confirmations, invoices, and tracking information, if applicable. This can help you easily resolve any similar issues in the future.


    Remember to remain patient and polite when communicating with customer support, as they are there to assist you in resolving this matter. I hope you receive your Predator headset soon! If you have any more questions or concerns, feel free to ask.


    http://www.acer.com/worldwide/support/