acer f15 randomly turns off when used in battary backup and only restart when i plug the ac cabble

vivekkn91
vivekkn91 Member Posts: 23 Troubleshooter
edited November 2023 in 2019 Archives
acer f15 randomly turns off when used in battary backup and only restart when i plug the ac cable. the pc is stable when used in ac power
 

Answers

  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    You probably need a new battery. To check on its condition, go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot if possible. Jack E/NJ

    Jack E/NJ

  • vivekkn91
    vivekkn91 Member Posts: 23 Troubleshooter
    here u go the screenshot
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    edited June 2019
    Sorry, your battery has lost nearly 70% of it's capacity. It can almost instantly reach a critical state below 10% warning notification if it's voltage sensor is still functioning properly. Accordingly, you need a new battery. Google part no. 'as16a8k' for vendors most convenient to your location. About $30USD. Jack E/NJ


    Jack E/NJ

  • vivekkn91
    vivekkn91 Member Posts: 23 Troubleshooter
    What might be the reason for batteries to lose the backup this fast after all it's only 1year old and I never used to drain the batteries or over use it plugged in 
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Many possibilities. Laptop got bumped causing a torn battery separator or air leak in its case or seam. Or battery's internal regulator board failed. Or components exposed to high heat & humidity. Or defective battery manufacture.  Jack E/NJ  . 

    Jack E/NJ

  • vivekkn91
    vivekkn91 Member Posts: 23 Troubleshooter
    Can it be caused by any wrong instaltion of bios patch or inserting new ram? Or any  wrong driver installation
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    edited September 2019
    >>>Can it be caused by any wrong instaltion of bios patch>>>

    It's remotely possible. BIOS updates should only be used to try to fix a major problem due to the risk of bricking or causing irreversible side effects that can be worse the original problem. BIOS firmware changes are far more risky than installing new RAM modules or the wrong device drivers. Jack E/NJ

    Jack E/NJ