Why does my Nitro 5 has blank screen and keyboard lights on whenever I turn it on?

Paula1212

A day after I encountered a problem as stated in the question, I tried resetting the battery again by pressing the PIN hole and it worked! Thanks.

 BUT now, 3 weeks later, I am encountering the same problem again after not using it for a couple of weeks.

Can anyone please give me an advice how can I fix this? Also, what could be the root cause of such problem?

(Unnecessary Rant:
I bought my laptop in Philippine PESO. The price might be cheap for those using $$$ but not for someone like me. I still purchased Nitro 5 even though it's very expensive on my end, because I TRUST you Acer. But that what makes me even more frustrated? I am not experiencing the quality equivalent to the value I paid. Sorry.)


Regards,
Frustrated Me

andylb

@Paula1212 Thank you for starting a new Topic. Before we do more complicated things let's try to get Windows past the Black Screen, so please repeat the battery reset and hopefully you will be booted back up. In your previous post you mentioned installing an Autocad program just before this started happening and whether you use it or not is irrelevant, it could very well be causing a conflict, so if you get booted up please go to your Control Panel/Programs/Uninstall a Program then navigate to the Autocad program and uninstall it then restart your laptop then report back here.
However if you cannot start your laptop with the battery reset then let us know and we can try a different method of booting past the Black screen