E5-576G-5762 temperature and BIOS issues

Haakon
Haakon Member Posts: 2 New User
edited September 2023 in 2019 Archives
Hello,

I recently purchased a new Aspire E 15 E5-576G-5762 laptop and it's been great for a couple months up until this week when I was playing The Sims 4 and the laptop randomly shut off. I figured this was an overheat issue (more on this later in the post to verify this). When I started the laptop again I immediately noticed that the touchpad wasn't working. I then tried to search for Touchpad Settings and it wasn't there. I then went to Devices and Printers and saw that my laptop had a yellow exclamation icon and the model and manufacturer  showed up as blank squares. The error in detail showed an issue with the I2C HID drivers. I reinstalled them, restarted, and still had the same issue. Reinstalled chipset drivers etc. Nothing worked. I was able to connect a bluetooth mouse to navigate around as well as using the keyboard.

Then I went into the BIOS and had seen that the bottom of the main screen with the laptops model, manufacturer, serial etc. info was all showing up as filled in squares looking like it got redacted and a UUID with 0E-0E-0E0E-etc. So I decide to update the BIOS to 1.49 from the acer site for the E5-576G. When I did this and it restarted, everything was fine and it was fixed.

I thought it was bizarre but went on and continued playing The Sims 4 again and after an hour the same exact thing happened. Laptop turned off, rebooted with touchpad not working, Devices and Printers showed the yellow icon, manufacturer/model info as blank squares, BIOS showing the filled squares in that info as well. I then run the BIOS updater again, and it reflashes the BIOS and when it restarts all is fixed again.

So.. now I download HWMonitor and check the temperatures while playing The Sims 4 again for 5 minutes and see this:


I guess I'm lucky that it didn't hit 100C again because I believe that is the TJunction for this CPU before it shuts off (as it was doing before). The GPU temp looks nominal so I don't think that's a worry.
I really don't know how the overheat can cause the BIOS to get partially corrupted so this is very weird and a new issue to me.

What do I do? Is this something I need to contact support about to get the laptop repaired?

Thank you.

Answers

  • Haakon
    Haakon Member Posts: 2 New User
    I have contacted Acer Support about this issue and will have to send it in. In the meantime I was able to limit the max CPU speed via Windows power settings to 55% and reduced the game resolution and other settings and it only gets up to around 90c now. Of course this is unacceptable as a permanent solution.