I have a helios 300 and my keyboard keeps turning off after 30 secs from the last keystroke

PGyousef
PGyousef Member Posts: 7 New User
edited November 2023 in 2019 Archives
i want to keep it turned on all the time is that possible ??????

Best Answer

  • JackE
    JackE ACE Posts: 44,852 Trailblazer
    Answer ✓
    OK. Now shut the machine down. Then turn it back on again and immediately press the F2 key to enter the new BIOS menu. The Main tab should give you an option to change the KB backlight settings. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,852 Trailblazer
    KB LED lights are automatically adjusted to save energy. There are BIOS updates available that may affect this for some models such as the PH315-51 https://www.acer.com/ac/en/US/content/support-product/7603?b=1 Check for your specific model https://www.acer.com/ac/en/US/content/drivers. Jack E/NJ


    Jack E/NJ

  • PGyousef
    PGyousef Member Posts: 7 New User
    JackE said:
    KB LED lights are automatically adjusted to save energy. There are BIOS updates available that may affect this for some models such as the PH315-51 https://www.acer.com/ac/en/US/content/support-product/7603?b=1 Check for your specific model https://www.acer.com/ac/en/US/content/drivers. Jack E/NJ


    which one of them should i download and yes this is my model
  • PGyousef
    PGyousef Member Posts: 7 New User
    PGyousef said:
    JackE said:
    KB LED lights are automatically adjusted to save energy. There are BIOS updates available that may affect this for some models such as the PH315-51 https://www.acer.com/ac/en/US/content/support-product/7603?b=1 Check for your specific model https://www.acer.com/ac/en/US/content/drivers. Jack E/NJ


    which one of them should i download and yes this is my model
    Quick update i downloaded the bios version and the pc restarted and everything but the problem is still there ...
  • JackE
    JackE ACE Posts: 44,852 Trailblazer
    Answer ✓
    OK. Now shut the machine down. Then turn it back on again and immediately press the F2 key to enter the new BIOS menu. The Main tab should give you an option to change the KB backlight settings. Jack E/NJ

    Jack E/NJ

  • PGyousef
    PGyousef Member Posts: 7 New User
    JackE said:
    OK. Now shut the machine down. Then turn it back on again and immediately press the F2 key to enter the new BIOS menu. The Main tab should give you an option to change the KB backlight settings. Jack E/NJ
    I disabled the timeout option of the KB backlight .... still same issue.
  • JackE
    JackE ACE Posts: 44,852 Trailblazer
    Did you press F10 to save the BIOS settings? Go back into the BIOS menu and repeat the operation. Also, when you're back into Windows, open Control Panel. Search 'button'. Click 'change what the power buttons' in the left pane. Click 'change setting that are currently unavailable'. Scroll down and uncheck the box for fast startup to disable fast boot. Shut the machine down again. Then turn it back on. Jack E/NJ

    Jack E/NJ

  • PGyousef
    PGyousef Member Posts: 7 New User
    JackE said:
    Did you press F10 to save the BIOS settings? Go back into the BIOS menu and repeat the operation. Also, when you're back into Windows, open Control Panel. Search 'button'. Click 'change what the power buttons' in the left pane. Click 'change setting that are currently unavailable'. Scroll down and uncheck the box for fast startup to disable fast boot. Shut the machine down again. Then turn it back on. Jack E/NJ
    Yes i did save it and i just checked again its still disabled ..... just did what you told me to do and the problem still exists ....... adding to that i also downloaded a newer BIOS version maybe that affected it and i should remove it ? but idk how to remove it :D
  • PGyousef
    PGyousef Member Posts: 7 New User
    PGyousef said:
    JackE said:
    Did you press F10 to save the BIOS settings? Go back into the BIOS menu and repeat the operation. Also, when you're back into Windows, open Control Panel. Search 'button'. Click 'change what the power buttons' in the left pane. Click 'change setting that are currently unavailable'. Scroll down and uncheck the box for fast startup to disable fast boot. Shut the machine down again. Then turn it back on. Jack E/NJ
    Yes i did save it and i just checked again its still disabled ..... just did what you told me to do and the problem still exists ....... adding to that i also downloaded a newer BIOS version maybe that affected it and i should remove it ? but idk how to remove it :D
    i guess its working now but only when its plugged in and charging

  • PGyousef
    PGyousef Member Posts: 7 New User
    PGyousef said:
    JackE said:
    Did you press F10 to save the BIOS settings? Go back into the BIOS menu and repeat the operation. Also, when you're back into Windows, open Control Panel. Search 'button'. Click 'change what the power buttons' in the left pane. Click 'change setting that are currently unavailable'. Scroll down and uncheck the box for fast startup to disable fast boot. Shut the machine down again. Then turn it back on. Jack E/NJ
    Yes i did save it and i just checked again its still disabled ..... just did what you told me to do and the problem still exists ....... adding to that i also downloaded a newer BIOS version maybe that affected it and i should remove it ? but idk how to remove it :D
    i guess its working now but only when its plugged in and charging

  • JackE
    JackE ACE Posts: 44,852 Trailblazer
    Congrats. Yes, the battery would drain too fast if the KB backlight stayed on too long. Jack E/NJ

    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    PGyousef said:
    PGyousef said:
    JackE said:
    Did you press F10 to save the BIOS settings? Go back into the BIOS menu and repeat the operation. Also, when you're back into Windows, open Control Panel. Search 'button'. Click 'change what the power buttons' in the left pane. Click 'change setting that are currently unavailable'. Scroll down and uncheck the box for fast startup to disable fast boot. Shut the machine down again. Then turn it back on. Jack E/NJ
    Yes i did save it and i just checked again its still disabled ..... just did what you told me to do and the problem still exists ....... adding to that i also downloaded a newer BIOS version maybe that affected it and i should remove it ? but idk how to remove it :D
    i guess its working now but only when its plugged in and charging

    PGyousef thats completely normal the backlit switches off on all Predators new or old when unplugged :) theres no way to avoid that but you can switch it back on manually (i wouldnt advise it though it will drain your battery fast) if fact my advice its to use it on AC always never on battery it wasnt meant to be used on battery the battery its just a backup not its main purpose the battery purpose its to help the AC adapter when this on cant provide enough power for the cpu/gpu


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • John21904
    John21904 Member Posts: 1 New User
    PGyousef said:
    i want to keep it turned on all the time is that possible ??????
    Ladies and gentlemen he's done it if you press the predator sense key and then click the settings logo at the top it says turn off backlight after 30 seconds and just flip the switch and it never turns off (unless you turn it off or something like that) but if you don't have predator sense use acers own settings