Predator G9-791: Black screen when starting games

Hopsy · June 2019

I have gone though and downloaded and installed the Drivers as suggested on an older post but still no luck, its good to play some games not sure why but 90% of the games I play I cant on my laptop, it will load up and play audio from the game home screen but no video will play on either the screen or 2nd video source. any help or insight on this matter would be most appreciated

JackE · June 2019

Back up your personal files. Then shutdown Windows. Then turn the machine back on and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear as in the video below. First try to refresh the machine's Win10 system files while trying to keep your personal files. If still no joy, then try a full erase-everything ALT+F10 factory reset which will return the Win10 system and ACER device drivers to a condition it left the factory. If a full factory reset doesn't resolve the issue, then a GPU hardware failure is likely. Jack E/NJ