Acer Predator Helios 300 reaching 97 degrees celsius

Chinu92
Chinu92 Member Posts: 21 Troubleshooter
edited November 2023 in 2019 Archives
Hello Guys,

I am in a dilemna. I have the helios 300 for a year and a half now. Since a week ago, i started facing an issue wherein the battery used to get connected and disconnected after reaching 90% charge, which would hamper my gaming experience. I went to an Acer official service centre and they told me it was a battery issue and i would have to get it replaced. I had also told them to service it which would mean cleaning and thermal paste. However, post the servicing, while playing Fifa 19, the temperature has been very high. From 90-97. Before the servicing, temperatures for Fifa 19 were between 75-82 degrees celsius. Please help me what to do. Also please let me know your thoughts if this is a battery issue as i havent replace it yet.

Answers

  • JackE
    JackE ACE Posts: 44,864 Trailblazer
    First try simply setting your Control Panel power plan to balanced instead of performance mode to see what happens. Also go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot if possible. Jack E/NJ

    Jack E/NJ