Bluscreen error, stop code; laptop restarts while using

MirzaAli77
MirzaAli77 Member Posts: 7

Tinkerer

edited March 18 in 2019 Archives
Dear all, I just bought a new laptop and  I am facing Blue screen error while  working on autocad And playing pubg tencent gaming on my laptop acer aspire 3 nvidia gf mx130-2gb. Windows 10. 

Error details.
Stop code: irql Not less or equal 
Stop code: bad pool header
Stop code: System Thread Exception Not handled
Stop code: System service exception 
Stop code: Page fault in nonpaged area 
Stop code: Dpc watchdog violet
Kindly tell me is this a hardware error or a software ? I receive these annoying errors randomly. It is my first brand new laptop and I Do not Know What to Do. 🙁😒

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Hi @MirzaAli77 ,
    since it is a brand new machine is all the windows updates updated? 
    Did you try uninstalling the program completely and re-installing it?

    Hit Accept if its useful :) 

  • MirzaAli77
    MirzaAli77 Member Posts: 7

    Tinkerer

    Windows is up to date but i did not reinstall the program.