My Swift SF313-51 randomly shuts down.

CaptainJ99
CaptainJ99 Member Posts: 4 New User
edited November 2023 in 2019 Archives
I recently bought this laptop and it's turns itself off at rando times. I don't use it for extreme things, just light browsing and  streaming. Nothing too strenuous, but it turns off. I have not updated or changed anything, I've only had it for 1 week. I haven't even downloaded any abnormal programs.
If there is any advice that would be great!

Answers

  • Hello! Have you checked that your notebook is overheating with hwmonitor? Does the notebook only turn off the battery? Have you checked that the lower case screws are securely fastened? It is possible that the power interruption button is not pressed properly!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CaptainJ99
    CaptainJ99 Member Posts: 4 New User
    Hello! Have you checked that your notebook is overheating with hwmonitor? Does the notebook only turn off the battery? Have you checked that the lower case screws are securely fastened? It is possible that the power interruption button is not pressed properly!

    It's not overheating. It just shows me the shutting down screen, and then shuts down. All the screws are in tight, so I doubt it's physical interruption.
  • OK! I thought the notebook was shutting down unexpectedly! Have you tried updating the video drivers on the intel website? Have you checked the power options if the notebook is set to shut down?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CaptainJ99
    CaptainJ99 Member Posts: 4 New User
    OK! I thought the notebook was shutting down unexpectedly! Have you tried updating the video drivers on the intel website? Have you checked the power options if the notebook is set to shut down?
    It is shutting down unexpectedly in the sense that I have not set it to turn off, in any setting. I have not tried to update the video drivers, but seeing as how this laptop is not even a week old, I didn't feel that was necessary.
  • Does it turn off unexpectedly without displaying that message from windows, which indicates that the notebook is shutting down?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CaptainJ99
    CaptainJ99 Member Posts: 4 New User
    Does it turn off unexpectedly without displaying that message from windows, which indicates that the notebook is shutting down?
    It just goes blue, says "shutting down" and turns off.
  • it is possible that the lack of some driver or even some program such as the antivirus is causing it! If you have any antivirus installed, remove it. I also recommend that you go on the intel website and update the notebook drivers!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)