Computer frozen - won't load Windows

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luv2gait
luv2gait Member Posts: 1 New User
edited March 1 in 2019 Archives
My computer is frozen. It will boot up, give me options to fix it, but I have no idea what the Microsoft password is to access them. I was on the phone for several hours with Microsoft tech support and they couldn't do a custom install because the computer will not recognize the USB drive that I had attached so that they could save my files before reinstalling Windows 10. I have important files on the machine. Help!!!

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  • billsey
    billsey ACE Posts: 31,838 Trailblazer
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    Let's start with the basics... Which computer do you have? Did it come with Windows 10 installed or was that done via an upgrade? Do you know which version of the BIOS is installed? Are you booting from an SSD or HDD?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.