Did anyone faced issue with No sound coming out of speaker in Helios 300.

SofaKing
SofaKing Member Posts: 2 New User
edited October 2023 in 2019 Archives
I am having issue you with my predator Helios 300 it came out of box which speaker not working with the driver which are present in it I have to install realtek old drivers which does not support Dolby e then only it works it is not work the speakers are not working with the driver which is present on the website does anyone know no the best BIOS version firmware version and the drivers version which will work flawlessly. Note - I have updated the BIOS , firmware and the drivers to the latest version speakers not working

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Return it from where you bought it and ask for either replace or refund.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    100% agree with @xdxd and you should always use acer stock drivers they were custom made for the hardware


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    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • SofaKing
    SofaKing Member Posts: 2 New User
    Not Sure why the Sound not coming when i am installing drivers from Acer Website . Its working on Microsoft Generic Driver . I tried reinstalling Windows and fix registry nothing worked .Also i noticed when the laptop is shut down the lights near charging port which shows charging and blue light keeps glowing after shut down. I am getting the laptop replaced hope not to see the problem in the new one .
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    SofaKing said:
    Not Sure why the Sound not coming when i am installing drivers from Acer Website . Its working on Microsoft Generic Driver . I tried reinstalling Windows and fix registry nothing worked .Also i noticed when the laptop is shut down the lights near charging port which shows charging and blue light keeps glowing after shut down. I am getting the laptop replaced hope not to see the problem in the new one .
    Only some out of many come out to be defective. Hope your new one is better than the current one.
    Trying to do my best here - Your happy Predator owner =)!