Helios 300 high cpu temperature

Dranzer97
Dranzer97 Member Posts: 5

Tinkerer

edited November 2023 in 2019 Archives
I bought helios 300 i7-8750H 1060 6gb 2 weeks ago. I mostly play CS:GO and I have drastic frame drops from 270 to 30-40 very frequently. I run the predator sense on the cool boost mode. My cpu temperature reaches almost 100 and is always above 90. I tried undervolting cpu using throttlestop and xtu both but the temperature does not decreases. I have updated all the drivers and BIOS. Please help me out.

Answers

  • Dotun4luv
    Dotun4luv Member Posts: 4 New User
    You can return it to the office where you buy it if the warranty still covers it.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    Dranzer97 said:
    I bought helios 300 i7-8750H 1060 6gb 2 weeks ago. I mostly play CS:GO and I have drastic frame drops from 270 to 30-40 very frequently. I run the predator sense on the cool boost mode. My cpu temperature reaches almost 100 and is always above 90. I tried undervolting cpu using throttlestop and xtu both but the temperature does not decreases. I have updated all the drivers and BIOS. Please help me out.
    Dranzer97 Follow the links in my signature optimize windows and undervolt it if you still have thermal issues after you need to send it for a repaste you are thermal throttling


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/