Helios 300 G3 571 shuts down when I try to play games

Savoyer

Hello,
I was wondering if someone could suggest how to resolve the issue, otherwise, I will need to send it back to Amazon. Whenever I try to play CS GO the laptop allows me to play 5 10 15 minutes and then shuts off. The temperature does not raise above 45 degrees, I tried the maximum fans speed but it does not help, I tried reboot using the pin from behind, tried removing RAMs, tried to play with the switch but the model I have does not have it. Tried to restart the laptop in different ways but nothing helps. One time I managed to play 1.5 hours but I dont know what helped me to do so. No issues with using this laptop just for surfing and office apps but I could just buy a standard laptop at cheaper price. Appreciate your help. 

Commodore_1995#

Hello! Can you tell the exact model? Example an515-5175kz!

Also, have you tried removing these drivers and restarting the notebook?

Have you tried updating drivers on intel and nvidia websites?

Balatekie

Hi @Savoyer,

Feeling bad that gaming computer shuts while playing games 

1. I would like to know, does the computer automatically shuts off only while playing the game > Counter-Strike: Global Offensive (CS:GO) .... or does it goes off while playing all games installed in unit? 

2. Also do you get any error message while shutting down? If so, please share the exact wordings of the error message. 

3. As a work around, have your tried uninstalling the game (CS:GO) & re-installing it back?

OGMike

Do you have a external device such as a portable SSD/HDD plugged in?

Savoyer

egydiocoelho said:

Hello! Can you tell the exact model? Example an515-5175kz!

Also, have you tried removing these drivers and restarting the notebook?

Have you tried updating drivers on intel and nvidia websites?

Hello, its G3-571-77QK, well it was manufactured in Dec 2017. I will try to reinstall the default drivers. 
Havent checked on graphics drivers, how is it relevant ?

Savoyer

Balatekie said:

Hi @Savoyer,

Feeling bad that gaming computer shuts while playing games 

1. I would like to know, does the computer automatically shuts off only while playing the game > Counter-Strike: Global Offensive (CS:GO) .... or does it goes off while playing all games installed in unit? 

2. Also do you get any error message while shutting down? If so, please share the exact wordings of the error message. 

3. As a work around, have your tried uninstalling the game (CS:GO) & re-installing it back?

Hello @Balatekie
I have not tried other games since I am playing only CS for now but I will try another game.
No, I dont get any message, it just shuts down and then I would not be able to turn it on for 5-7 minutes, after that I can turn it on...the way it turns on is weird...it launches on the 3rd or the 4th try I guess...the keyboard illuminates and I can hear the noise of the power on but then it just shuts down again and kinda restarts again...and it happens 3-4 times and only on the 4th or 5th attempt I can see the Acer logo.

I backed up CS GO and reinstalled the steam...then I recovered cs from the backup and still the same issue 

Savoyer

OGMike said:

Do you have a external device such as a portable SSD/HDD plugged in?

Hello,
no, nothing.

Commodore_1995#

Open the event viewer and in the "System" section, check the errors that appear! That's basically what fellow balatekie wants to know:

I would also like to know if you are connecting the notebook directly to a properly grounded electrical outlet?