Helios 300 G3 571 shuts down when I try to play games

Savoyer
Savoyer Member Posts: 7

Tinkerer

edited November 2023 in 2019 Archives
Hello,
I was wondering if someone could suggest how to resolve the issue, otherwise, I will need to send it back to Amazon. Whenever I try to play CS GO the laptop allows me to play 5 10 15 minutes and then shuts off. The temperature does not raise above 45 degrees, I tried the maximum fans speed but it does not help, I tried reboot using the pin from behind, tried removing RAMs, tried to play with the switch but the model I have does not have it. Tried to restart the laptop in different ways but nothing helps. One time I managed to play 1.5 hours but I dont know what helped me to do so. No issues with using this laptop just for surfing and office apps but I could just buy a standard laptop at cheaper price. Appreciate your help. 

Answers

  • Hello! Can you tell the exact model? Example an515-5175kz!
    Also, have you tried removing these drivers and restarting the notebook?

    Have you tried updating drivers on intel and nvidia websites?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    edited June 2019
    Hi @Savoyer,

    Feeling bad that gaming computer shuts while playing games  :(

    1. I would like to know, does the computer automatically shuts off only while playing the game > Counter-Strike: Global Offensive (CS:GO) .... or does it goes off while playing all games installed in unit? 

    2. Also do you get any error message while shutting down? If so, please share the exact wordings of the error message. 

    3. As a work around, have your tried uninstalling the game (CS:GO) & re-installing it back?
     :) If you think I've answered your question, please hit the Accept Answer:)

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Do you have a external device such as a portable SSD/HDD plugged in?
  • Savoyer
    Savoyer Member Posts: 7

    Tinkerer

    Hello! Can you tell the exact model? Example an515-5175kz!
    Also, have you tried removing these drivers and restarting the notebook?

    Have you tried updating drivers on intel and nvidia websites?

    Hello, its G3-571-77QK, well it was manufactured in Dec 2017. I will try to reinstall the default drivers. 
    Havent checked on graphics drivers, how is it relevant ?
  • Savoyer
    Savoyer Member Posts: 7

    Tinkerer

    Balatekie said:
    Hi @Savoyer,

    Feeling bad that gaming computer shuts while playing games  :(

    1. I would like to know, does the computer automatically shuts off only while playing the game > Counter-Strike: Global Offensive (CS:GO) .... or does it goes off while playing all games installed in unit? 

    2. Also do you get any error message while shutting down? If so, please share the exact wordings of the error message. 

    3. As a work around, have your tried uninstalling the game (CS:GO) & re-installing it back?
    Hello @Balatekie
    I have not tried other games since I am playing only CS for now but I will try another game.
    No, I dont get any message, it just shuts down and then I would not be able to turn it on for 5-7 minutes, after that I can turn it on...the way it turns on is weird...it launches on the 3rd or the 4th try I guess...the keyboard illuminates and I can hear the noise of the power on but then it just shuts down again and kinda restarts again...and it happens 3-4 times and only on the 4th or 5th attempt I can see the Acer logo.

    I backed up CS GO and reinstalled the steam...then I recovered cs from the backup and still the same issue 
  • Savoyer
    Savoyer Member Posts: 7

    Tinkerer

    OGMike said:
    Do you have a external device such as a portable SSD/HDD plugged in?
    Hello,
    no, nothing.

  • Open the event viewer and in the "System" section, check the errors that appear! That's basically what fellow balatekie wants to know:
    Abrindo registro de falhas do sistema Foto ReproduoHelito Bijora
    I would also like to know if you are connecting the notebook directly to a properly grounded electrical outlet?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)