My Acer Predator 17 G9-793 CM randomly restarts, coming out of sleep mode, it freezes and restarts

sammyz001
sammyz001 Member Posts: 5

Tinkerer

edited November 2023 in 2019 Archives
After putting My predator to sleep, coming out of sleep mode, the computer freezes and restarts. Then it restarts randomly too at times. 
Currrent Bios version is 1.14. Can someone please tell me how to fix the problem?


Answers

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Try updating your bios through Acer support. Supposedly BIOS v1.15 was supposed to fix this issue, but I’m on v1.26  and also have the issue :/ still trying to figure out what’s going on and I don’t think it is hardware.
  • sammyz001
    sammyz001 Member Posts: 5

    Tinkerer

    @OGMike. I was on v1.14, as that was the latest one available for the predator 17. Can you please share the link to v1.15. And yeah, I'm sure it's not a hardware problem as well.
  • Hello! What is the version of windows 10? 1803, 1809 or 1903? Have you tried trying to update drivers on intel and nvidia websites?
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  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    I did a system restore last night, probably need to update my drivers since I did that and I also updated to 1903, but I haven’t been able to test it out yet
  • Try updating drivers and windows!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sammyz001
    sammyz001 Member Posts: 5

    Tinkerer

    Thanks to everyone that's contributing. I'm using Windows 10 v1903. I updated all my drivers today with driver booster. I haven't had the chance to test it yet. I'll let you know how it goes. Still on the bios v1.14 though. That's the latest one for my model.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Disregard my post about updating BIOS, completely forgot we have different models, we just have very similar issues