Why unable to add 16gb dimm?( Acer 5 Aspire - A517 51G 54L4)

Greg999
Greg999 Member Posts: 2 New User
edited September 2023 in 2019 Archives
I'm unable to put a 16gb dimm into my Acer 5 Aspire - A517 51G 54L4. I've tried Crucial 16GB Single DDR4 2400 MT/s (PC4-19200) DR x8 SODIMM 260-Pin Memory - CT16G4SFD824A and Ballistix Sport LT 16GB Single DDR4 2400 MT/s (PC4-19200) CL16 DR x8 SODIMM 260-Pin - BLS16G4S240FSD. Both of these parts are listed as compatible on both Amazon and the respective manufactures' web sites. A blue screen randomly appears with the message "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." The system does not restart. I've received a number of Stopcodes including UNEXPECTED_STORE_EXCEPTION, failing is Win32kfull.sys and Stopcode: DRIVER_IRQL_NOT_LESS_OR_EQUAL, failing is Bthport.sys. I installed Driver Booster 6.4 and updated some of the drivers then got this: KMODE_EXCEPTION_NOT_HANDLED, failing is Ntfs.sys. (The Pro version of Driver Booster will update all drivers that need it.) Any thoughts? Who has successfully added a 16gb dimm and what is the partnumber?

Thanks,

Greg

Best Answer

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good night Greg999 !

    This model supports up to 20Gb of RAM (4Gb is the motherboard and a single slot for a maximum of 16Gb) SO-DIMM DDR4 1866 / 2133Mhz



    These are the memories tested and proven as compatible by Acer:


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good night Greg999 !

    This model supports up to 20Gb of RAM (4Gb is the motherboard and a single slot for a maximum of 16Gb) SO-DIMM DDR4 1866 / 2133Mhz



    These are the memories tested and proven as compatible by Acer:


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Greg999
    Greg999 Member Posts: 2 New User
    Thank you very much for your extremely helpful answer. I see that my error was not to look at the Acer list of approved memories. I ordered the Hynix HMA82GS6AFR8N-UH 16GB. I'll report back on how that works out. Thanks again.

    Greg