Acer e5 touch battery issue

Kinking
Kinking Member Posts: 14

Tinkerer

edited September 2023 in 2019 Archives
My acer aspire shuts down without warning whenever the battery reaches 24%. 
When I plug it to charge, it starts at 6%. 
Can anyone help?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Kinking 

    >>Try to perform a simple power reset and check the issue. Shutdoew the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

    >>Please open device manager click “Battery” and under Battery, please click “Microsoft ACPI-Compliant Control Method Battery”. Now, do a right click on it, then click “Uninstall”. Confirm that you would like to uninstall the Microsoft ACPI-Compliant Control Method Battery. After the uninstallation process, please restart your computer. As soon as you restart your computer, the Windows will automatically install the driver again. Please check your battery icon on the right bottom side of your Windows screen to see if it is charging.
    Also, check all the screws of the bottom case are secured correctly.

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