how to contact repair center

Juiceman64
Juiceman64 Member Posts: 4 New User
After an hour of searching, I just cannot find a way to contact the repair center, or anyone for that matter.  I challenge someone to tell me how to do that!

My repair case is "suspended" when I check the status.  I cannot find a way to talk to anyone!  All systems want my serial number or other number which is on the monitor... which ACER has!  I have a case number and no way to talk to a living person.

Frustrated:

Todd

Comments

  • laurent_14
    laurent_14 ACE Posts: 10,018 Trailblazer
    edited May 2019
    Hello,
    First did you register your monitor on your Acer account (Acer ID)?
    France
  • Juiceman64
    Juiceman64 Member Posts: 4 New User
    I doubt it, because I sent the monitor to repair center before I created an account here on this tool.  This is the only way that I can find to contact anyone.

    If you can tell me the click sequence to find a phone number that does not require the serial number, I will gladly follow it and call.
  • laurent_14
    laurent_14 ACE Posts: 10,018 Trailblazer
    You'll find some information by googling Acer repair center.
    France
  • Juiceman64
    Juiceman64 Member Posts: 4 New User
    All of those contacts require the serial number!  

    Acer repair centers link is extensive, but I don't know which one my monitor went?

    again, if you can give me the click sequence, I will really try!
  • Juiceman64
    Juiceman64 Member Posts: 4 New User
    How can I get a live person to talk about my suspended repair issue?

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi Juiceman64,

    I am sorry to hear this, can you please send me a private message with the case number, so I can look into this for you?

    Thanks in advance,
    Acer-Manny